Director of Administration & Business Processes en Massachusetts Bay Transportation Authority, MA

About the Department

The Director of Administration and Business Processes will develop and manage all support services required for the Operations Control Center (OCC) to effectively oversee the movement of trains on all MBTA rail lines, as well as the MBTA bus system-wide. The Director is responsible for designing, developing, implementing, and leading business process improvement projects for the OCC related to budgeting, staffing, hiring, workforce development, safety, service, customer complaints, and training.

This role will report to the Senior Director of the Operations Control Center and assist in developing department­ level goals and improvement plans, including building and maintaining department-level KPls and metrics. This includes assisting OCC leadership in developing and refining business processes to facilitate continuous improvement. The Director of Administration & Business Processes will supervise staff with a similar focus (administrative, analytics, and project coordination roles), assisting OCC leadership in building out this function within the department.

Position Duties

•Focus on OCC's process development, data analytics, and strategic  planning to improve decision­ making.
•Work with Sr. Director of OCC to modernize the OCC using data analytics and management review processes to improve service and system safety.
•Lead in developing a strategy to define key performance indicators (KPls) for OCC with clear definitions, milestones, and metrics.
•Lead the process for OCC leadership to develop, track, and make resource allocation decisions for the annual budget.
•Review existing processes (safety, business, etc.) to determine efficacy and propose changes where appropriate, and propose and lead changes where applicable.
•Develop audits of safety processes as well as other business processes to be implemented by OCC staff and monitor audits to ensure compliance
•Work with Directors, Deputy Directors, Supervisors, Instructors, and Dispatchers in OCC to manage continuous improvement projects enabling the department to reach its strategic goals.
•Develop, implement, and continuously improve workforce  for OCC, coordinating with Workforce Planning department, Human Resources, and OCC and other Operations Leadership.
•Coordinate with Training School to deliver and track training for OCC staff, ensuring safety-critical training is scheduled and provided in a timely manner.
•Coordinate with Workforce Planning Department to ensure employee hiring processes, onboarding, and performance management are executed accordingly.
•Support the management and delivery of effective, on-time completion of departmental and functional key initiatives, programs, and policies.
•Prepare project-related correspondence, reports, charts, and presentations utilizing Microsoft Word, Excel, Tableau, and PowerPoint.
•Coordinate with other operating and administrative departments as needed.
•Perform all other duties and projects that may be assigned.

Additional responsibilities may include a focus on one or more departments or locations. See applicable addendum for department or location-specific functions.

Physical Demands and Working Conditions
•This position will work primarily in an office environment with occasional trips into the field, which may require visits to stations, the right of way, and other work sites.
•The physical demands and work environmental characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.
•Available to work all shifts and locations assigned or directed.
•Available to work as per assignment by the MBTA twenty-four (24) hours per day, seven (7) days per week, as directed by supervisory staff for severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service.
•Have the ability to work any and all shifts and/or locations assigned or directed.

Supervision
 
•One (1) Administrative Assistant
•May include additional professional or clerical staff, and/or include management of work contractors

Minimum Qualifications

•A Bachelor's degree from an accredited institution.
•Seven (7) years full-time (or equivalent part-time) experience leading, managing, designing, and implementing business processes, continuous improvement, data analytics, and project management across organizations
•Five (5) years (or equivalent part-time) experience in people management and/or large-scale project leadership.
•Demonstrated proficiency in business intelligence tools such as Tableau, Power Bl, etc.
•Excellent organizational, analytical, confidentiality, multi-tasking, time management, interpersonal, and relationship-building skills
•Ability to pass background screenings and the MBTA's drug and alcohol screening.
•Handle sensitive and confidential information in an appropriate manner.
•Ability to travel to locations throughout the MBTA's service area.
•Proficiency with Microsoft Office suite.
•Proven track record of collaboration, transparency, and problem-solving skills.

Preferred Experience and Skills
•Two (2) years of full-time (or equivalent part-time) experience in the transit industry

Other Qualifications

•A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelor's degree requirement.
•An associate degree from an accredited institution with an additional three (3) years of directly related experience substitutes for the bachelor's degree requirement.
•A master's degree in a related subject substitutes for two (2) years of general experience.
•A nationally recognized certification or statewide/professional certification in a related field substitutes for one year of experience.