Production Support Technician en Renuity

Production Support Technician - Full Time $20-$25/hr!

Our Vision:

The most trusted name in home improvement, providing every homeowner with a seamless journey to a home they love.

Our Mission:

Create value for our stakeholders by elevating customer expectations across our industry and consistently delivering best-in-class home improvement services. We accomplish this through tech-enabled innovation, industry-leading talent, and a company-wide commitment to seamless customer experiences.

Our Values:

We at Renuity strive to instill and maintain our core values, by being:

• Collaborative – We get further, together. We pride ourselves on having the most talented people in our industry, and we expand what is possible through cohesive teamwork.

• Innovative – We challenge industry norms and take intelligent risks to discover better ways to serve our customers.

• Principled – We do the right thing – no matter what. We go to great lengths to ensure our customers, employees and partners have world-class experience and are treated fairly.

• Enthusiastic – We love what we do and the bonds we create with the people around us. Our passion positively influences our customers, colleagues, and partners.

• Value-Driven – We have an unrelenting focus on creating value for our stakeholders. We reward performance that increases the value of our company, and we live in a culture where everyone thinks and acts like an owner.

Most importantly, together we embrace a collaborative spirit to propel all Renuity Divisions to achieve faster growth, greater profitability, and become THE most trusted name in home improvement.

Job Summary:

The Production Support Technician is responsible for performing installation support, maintenance, and repairs on windows, doors, shower enclosures, and bath systems, as well as assisting with daily warehouse operations. This dual-role position requires a versatile individual skilled in both hands-on service work and organized warehouse management. The technician ensures all products are handled, stored, and serviced safely, efficiently, and according to company quality standards.

Essential Functions/Physical Requirements of Job:

• Inspect, diagnose, and repair residential and commercial windows, doors, showers, and bath systems.

• Adjust, align, and replace hardware, seals, and glass components.

• Identify and resolve leaks, mechanical issues, and operational problems.

• Perform both warranty and non-warranty service with attention to quality and customer satisfaction.

• Reseal and waterproof fixtures to prevent leaks and damage.

• Receive, inspect, and record incoming materials and products.

• Load/unload shipments and organize warehouse inventory.

• Prepare and stage materials for field jobs.

• Maintain a clean, safe, and orderly warehouse environment.

• Track damaged/missing items and assist with inventory control and logistics.

• Communicate effectively with customers regarding service needs, options, and maintenance recommendations.

• Maintain accurate service records and submit reports for completed jobs.

• Operate hand and power tools safely and in accordance with company procedures.

• Ensure compliance with safety guidelines, building codes, and manufacturer specifications.

• Prepare parts and materials for field service jobs and installations.

• Assist in maintaining accurate inventory counts and records.

• Support delivery logistics and product loading for installation crews.

Qualifications:

• High school diploma or equivalent (GED) required.

• 2–5 years of experience in window, door, or bath/shower installation, repair, or warehouse operations preferred.

• Strong mechanical aptitude and troubleshooting ability.

• Knowledge of window, door, and glass system components and installation techniques.

• Ability to safely operate warehouse equipment (forklift certification a plus).

• Proficiency with basic computer systems or inventory software.

• Excellent attention to detail, organization, and time management.

• Strong communication and customer service skills.

• Valid driver’s license and clean driving record (if operating a company vehicle).

• Ability to lift and move up to 50-75LBS and work at heights or in confined spaces when required.

Computer Operations:

To perform this job successfully, an individual should have a strong knowledge of Microsoft Office 365 Suite, and the ability to learn and effectively use software applications used in the performance of job duties.

Physical Requirements:

The physical requirements of this role may vary depending on the specific job duties and work environment. These may include, but are not limited to:

• Remaining in a stationary position (e.g., sitting or standing) for extended periods

• Frequent movement, including walking, bending, reaching, or climbing stairs

• Use of hands and fingers to operate computers, tools, or equipment

• Occasional lifting and/or moving of items up to 75lbs depending on the role

• Working indoors and/or outdoors in various environmental conditions

The physical demands described here are representative of those that may be required to successfully perform the essential functions of the job. Reasonable accommodations will be made to enable individuals with disabilities to perform these functions.

Job Classification:

Job is non-exempt and eligible for overtime payment for hours worked over 40 hours per work week consistent with the Fair Labor Standards Act and company policies. Wages and benefits shall be paid consistent with Renuity, LLC wage and benefits policy.

Work Environment:

The work environment for this position will vary depending on the nature of the role and assigned duties. It may include one or more of the following settings:

• Office Environment: Professional setting with standard office equipment such as computers, phones, and printers. Noise levels are typically low to moderate.

• Retail or Store Environment: Fast-paced setting with frequent customer interactions. May involve standing for extended periods and occasional lifting or moving of merchandise.

• Warehouse Environment: Industrial setting with exposure to varying temperatures, noise, and moving equipment. May require standing, walking, and handling materials or machinery.

• Call Center Environment: Shared workspace with frequent phone and computer use. Noise level may be moderate due to multiple conversations occurring simultaneously.

• Field-based or Canvassing Environment: Outdoor work in various weather conditions. Requires walking, standing, and interacting with the public. Travel between locations may be required.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected]. 

If you have a question regarding your application, please contact [email protected]

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