Dental Operations and Trainer Coordinator en Cherryhealth

Welcome to Cherry Health - video about Cherry Health

Job Description Summary:

Responsible for scheduling appointments and processing transfers to ensure timely transmission and ensuring the timely initiation of dental services.  This position serves as a liaison to connect patients with appropriate resources and plays a critical role in the operational workflow of the dental department.  for patient resources.

In addition to core administrative duties, this role is responsible for training newly hired dental Patient Registration Specialists (PRS) and for maintaining all related training and competency documentation. The Dental Coordinator will also support performance evaluations and provide ongoing training in areas identified for improvement. When needed, this position will function as a Patient Registration Specialist to support daily operations.

This is a full time, benefit eligible position typically working Monday - Friday 8a-5p onsite at our downtown Grand Rapids clinic.

Responsibilities:

• Process and manage both internal and external referrals.
• Maintain patient confidentiality in compliance with HIPAA and Cherry Health standards.
• Generate and Work reports as directed by leadership (e.g. Referral logs, appointment tracking).,
• Participate in data collection and reporting for leadership and grant funders, including referral processing times, patient statistics, and office productivity
• Train new dental PRS and coordinate with billing for their training as needed and maintain training and competency records.
• Conduct annual PRS competency checks and provide follow up training in areas of identified need.
• Assist supervisors in addressing staff performance concerns and participating in corrective action and review processes.
• Review Price agreements and Priors as needed.
• Contact patients for scheduling, rescheduling and follow up
• Answer patient phone calls, offering support and redirecting as needed.
• Perform general administrative tasks including data entry office duties such as filing, sorting and data entry.
• Provide language translation or interpretation services if applicable.
• Act as a PRS during peak times or staffing shortages.
• Travel to any Cherry Health site or related location as required. Perform other duties as assigned.

Skills / Knowledge / Abilities:

• Professional interaction with specialty offices and external stakeholders.
• Strong organizational skills and ability to prioritize tasks.
• Ability to manage patient care situations in a calm, empathetic, and tactful manner, especially in stressful situations.
• Competence in working with both professional and paraprofessional staff.
• Excellent ability to follow both oral and written instructions.
• Maintain strict confidentiality of patient information.
• Ability to establish and maintain effective working relationships.
• Proficiency with computer programs such as Microsoft Word, Excel, and PowerPoint.
• Ability to travel occasionally to various Cherry Health sites and related locations.
   

Key Values:

• Customer Service
• Collaboration
• Integrity
• Respect
• Professionalism
• Learning
   

Education / Licenses / Certifications:

• Educational Requirements:
  • Required: High School / Equivalent

Experience Required:

• Two years’ experience in dental setting is desired

• In lieu of the specified education and experience requirements, a proven capability to perform the essential functions of the job, as demonstrated by an equivalent combination of education, training and/or relevant work experience may be considered.

Equipment / Tools / Technology:

• Desktop or laptop computer
• Telephone with voicemail
• Networked copier/printer/facsimile
• Microsoft Apps (Mail, Word, Excel, PowerPoint, etc.)
• NextGen EPM, EHR, and EDR systems.

Physical Requirements:

• Standing: Less than ⅓ of time
• Sitting: More than ⅔ of time
• Independently mobile (e.g., movement between floors): Less than ⅓ of time
• Grasping (applying pressure to objects with hands): Less than ⅓ of time
• Finger use (typing, pinching, etc.): More than ⅔ of time
• Reaching above head or full extension: Less than ⅓ of time
• Stooping, crouching, bending: Less than ⅓ of time
• Kneeling or crawling: Less than ⅓ of time
• Repetitive motions: More than ⅔ of time
• Vision (near vision to read computer screen): More than ⅔ of time
• Hearing: More than ⅔ of time
• Speaking: More than ⅔ of time
• Pushing or pulling: Less than ⅓ of time
• Sedentary Work (lifting ≤10 lbs): More than ⅔ of time
• Light Work (lifting ≤20 lbs): Less than ⅓ of time
   

Use of Personal Protective Equipment (PPE) as required.
 

Environmental Factors / Working Conditions:

• Indoor, office environment with minimal exposure to noise, dust, or temperature changes: More than ⅔ of time
• Outdoor weather conditions: Less than ⅓ of time
• Exposure to fumes or airborne particles: Less than ⅓ of time
• Exposure to toxic or caustic chemicals: Less than ⅓ of time
• Exposure to blood, bodily fluids, non-intact skin, or tissue specimens: Less than ⅓ of time
• Exposure to patients/clients with illness or infection: Less than ⅓ of time
   

Direct interaction with patients/clients: Frequent
 

Supervision Received by this Position:

• Work progress is checked occasionally, usually upon completion.
• Supervision is limited; work is performed independently.
   

Supervision Given by this Position:

• Supervisory Responsibility: Instructs and checks the work of others.
• Additional Responsibilities: Trains and provides feedback to Supervisors and Managers.
   

Client Population Served:

This position may serve all patient populations.
 

The essential functions of this position can be accomplished with or without accommodations.

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.

Who we are:

Cherry Health, Michigan’s largest Federally Qualified Health Center (FQHC), operates in six counties across the state, is based in Grand Rapids. With a team of more than 800 health care professionals at 20 locations, Cherry Health focuses on removing barriers, expanding access, and delivering comprehensive quality health care services to underserved communities, regardless of an individual’s insurance status or ability to pay. We provide primary care, dental, vision, behavioral health, pharmacy services, substance abuse services, residential re-entry services, school-based health centers and more.

Our Mission: 

Cherry Health improves the health and wellness of individuals by providing comprehensive primary and behavioral health care while encouraging access by those who are underserved.

Our Vision: 

Our community will be healthier because we will seek out and welcome those who need our services. All will be treated as family with integrated, coordinated care to improve health and personal well-being.

Our Values:

• Collaboration – Support the Cherry Health mission by encouraging teamwork to accomplish organizational goals.
• Customer Service – Serve internal and external customers in a welcoming manner with compassionate care.
• Innovation – Embrace creativity to improve patient care and workplace efficiency while remaining curious and open to learning.
• Integrity – Uphold the highest ethical standards by being honest and trustworthy.
• Professionalism – Create a positive work environment where we care accountable for our decision, our action and the results.

Benefits:

Cherry Health has excellent benefit offerings dependent on employment status.  Check out a sample of the benefits available to our team members below!

• Loan repayment through the NHSC and Michigan State Loan Repayment Program for select roles
• Medical, Dental and Vision Insurance for you and your family
• Generous Paid Time Off benefit – 4 weeks per year for full time
• Paid holidays - 8 full day paid holidays (Including Black Friday!) and 2 half day paid holidays!
• 403(b) Retirement Savings Plan with generous employer match - $ for $ match up to 5% 
• MET and MESP 529 Savings Plans
• Pet Insurance!
• Employee Assistance Program  

Our policy is to offer all employees and applicants for employment equal opportunity without regard to race, color, religion, gender, national origin, age, disability, genetic information, marital status, height, weight, sexual orientation, gender identity, or status as a covered veteran in accordance with applicable federal, state and local laws, or any other protected category.