Café Team Leader en JOB SQUAD INC

Description

POSITION DESCRIPTION

JOB TITLE:    Café Team Leader

IMMEDIATE SUPERVISOR: Café Manager/Operations Manager

DATE PREPARED OR REVISED: 07/31/2025

PURPOSE: The Café Team Leader is responsible for supervising daily café operations, supporting the team to deliver excellent customer service, and ensuring high standards of food safety and cleanliness. This role involves leading by example, training team members, and stepping in for the Café Manager when needed.  

ESSENTIAL FUNCTIONS:   Physical dexterity; fine and gross motor ability.  Must be able to follow written or oral directions.  Must be able to sit or stand for long periods of time and lift light to moderate loads. Must be able to bend, stoop, kneel, reach, climb, and be capable of successfully carrying out and completing café duties unsupervised. Ability to work under pressure in a fast-paced environment.

EDUCATION, TRAINING OR EXPERIENCE: Proven experience in a café, coffee shop, or food service environment (leadership experience preferred). Must have good organizational and multitasking skills. Must have a professional public image, with a clean and groomed appearance. Must have the ability to pass a WVCares Background Check and maintain for the duration of employment. Must pass a drug screening. Must have knowledge of food safety and hygiene regulations. Must be willing to obtain a WV Food Handlers permit from the Health Department. Must be available and willing to work primarily Monday-Friday 8am-4pm, with the possibility of schedule change with future growth of the business. Must have a valid Driver’s License, access to a reliable vehicle, a good driving record, and ability to be on the company vehicle insurance policy. Must have basic math and POS/cash handling skills. Experience working with individuals with disabilities is a plus.

MANAGERIAL / SUPERVISORY SKILLS: The Team Leader is responsible for assisting in quality control and inspection of work performed by subordinates.  Must have strong leadership and team management skills.

GOODWILL / HUMAN RELATIONS SKILLS: The Café Team Leader has contact with the public; therefore, tact and courtesy are essential.  Must demonstrate appropriate work behaviors at all times. Excellent communication and interpersonal abilities.

KNOWLEDGE, SKILLS AND MENTAL EFFORT: Must be able to understand and carry out a sequence of steps given orally, by sign language, or in written form.  Work is well defined, and the Team Leader must be able to follow a daily and weekly schedule. Must be aware of and obey all safety requirements. 

TYPE OF SUPERVISION RECEIVED: Supervision will be intermittent.

PRIMARY RESPONSIBILITIES:

1. Assists Manager in overseeing the day-to-day operations of the café, ensuring smooth service and customer satisfaction.
2. Assists in staff training, coaching, prompting, and motivating individuals in an effort to support them to maximize their potential as employees.
3. Lead, motive and support café staff to maintain high standards in customer service and food preparation.
4. Assists in supervising meal preparation daily.
5. Delegates tasks and monitors team performance to ensure efficiency and productivity.
6. Assists in completing all necessary paperwork within the time frame required.
7. Relates problems, concerns, information, program ideas, or other items of interest in a timely manner to the appropriate manager.
8. Handles customer queries and complaints professionally and promptly.
9. Attend IDT meetings to provide input as to the client’s performance, when needed in place of the café manager.
10. Advocates with employers and the community to shape a positive image of people with disabilities.
11. Assists with planning for and purchasing café supplies.
12. Assists in maintaining a clean and safe kitchen that passes regular health inspections.
13. Ensure compliance with health, safety, food hygiene, and food service policies and that procedures are followed.
14. Open and close the café as required, including handling cash and till reconciliation.
15. Consistently promotes and maintains a positive attitude and team culture which is imperative to successfully supporting each individual.
16. Assists each person served to be viewed as valuable to each respective business.
17. Assist with performance reviews – 45/90 day and annual.
18. Assist with deliveries.

SECONDARY RESPONSIBILITIES:

1. Responsible for safety and security of the café while shift is operating and while closing shift.
2. Participates in training as required.
3. Other duties as assigned.

Incumbent’s Statement

I understand this description is set forth by way of example and not by way of limitation, the significant tasks and duties, responsibilities, authority, relationships and accountabilities assigned to the employee in this position.  It does not confer inherent rights to a particular task, duty, responsibility, authority, relationship or accountability and does not constitute an employment contract between Job Squad and the employee assigned to this position.

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Signature                                                                     Date

Job Squad, Inc. is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, veteran status or any other legally protected status. As an employer with an Affirmative Action Program, we comply with government regulations, including Affirmative Action responsibilities where they apply.

Qualifications