Manager en Brightli

Job Description:

Job Title: Manager

Location: Cape Girardeau, Missouri

Department: Employment Services

Employment Type: Full-time

Job Summary:

Join our compassionate, collaborative team and make a difference! We are seeking a dedicated Manager to lead and inspire our Employment Services team. This role offers the opportunity to positively impact the lives of individuals by connecting them with meaningful employment, fostering an environment of dignity and respect, and contributing to the overall well-being of our community. We are looking for an individual with strong leadership skills, a passion for helping others, and a commitment to excellence.

As a Manager, you will be instrumental in overseeing the daily operations of assigned office(s), program(s), and/or geographic region(s) of services. You will function as a vital member of the leadership team, actively participating in the planning, implementation, and execution of assigned services. Your expertise in quality, personnel, and fiscal management will be crucial in supporting our service delivery area, working closely with the Assistant/Regional Director, Vice Presidents, and the Executive Vice President.

The Manager position offers…

• All-Inclusive Employee Benefits Package - A robust full-time employee benefits package encompassing health, dental, vision, retirement, disability, life insurance, wellness program, generous paid time off, and more
• Telemedicine – 24/7 phone, web, or mobile app medical, behavioral health, & dermatology visits
• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Career Advancement & Wage Growth - Grow in your career with great opportunities for upward mobility and added income
• Comprehensive Training - Learn and develop skills with our robust on-the-job training
• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting healthy, joyful workforce engagement
• Opportunity to lead and inspire a dedicated team
• Impactful work contributing to community well-being

Key Responsibilities:

• Cultivate and sustain an environment where all clients, referral sources, stakeholders, and personnel are treated with dignity and respect.
• Lead and support team members to optimize productivity, deliver high-quality services, and maintain a sense of urgency in operations.
• Monitor and enhance program outcomes for clients in job placement, striving to meet or exceed targeted placement and retention rates.
• Ensure the timely and accurate completion of all client profiles, documentation, and database entries.
• Develop and implement frequently reviewed performance goals for team members and conduct annual performance evaluations.
• Oversee the recruitment, hiring, and onboarding of new personnel, maintaining accurate personnel records.
• Manage and track revenue and expense information for designated service areas, ensuring fiscal viability.
• Provide direct services to consumers as needed, including managing a caseload of persons served.
• Promote positive relationships and program growth by maintaining contact with referral and funding sources.
• Actively participate in networking, memberships, and marketing activities to increase awareness and develop beneficial partnerships.
• Communicate effectively to present information, provide training, and market services in various settings.
• Advocate for clients and serve as a liaison between clients, employers, family members, referral sources, and community agencies.

Education, Experience, and/or Credential Qualifications:

• High school diploma or equivalent certificate is required.
• Associate’s or bachelor's degree in an applicable field such as human resources or social services from an accredited institution is preferred.
• Two or more years of experience in a leadership role providing employment, personnel, social services or other applicable experience is preferred.
• For professional manager roles in specific DD waiver services (Day Habilitation, Individualized Skill Development, Community Integration, Group Home, Individualized Supported Living, Out of Home Respite, Personal Assistance, employment-related services, and Shared Living), a bachelor’s degree is required. Relevant experience may be substituted for a bachelor’s degree.

Additional Qualifications:

• Possess strong customer service skills.
• Demonstrate skilled computer knowledge, including Word, Excel, internet platforms, and other electronic media.
• Communicate effectively and accurately in both verbal and written forms.
• Understand how to support individuals with disabilities and/or barriers to employment, education, and/or independent living.
• Successful completion of background check including criminal record, driving record, and abuse/neglect and fingerprint check.
• Current driver’s license, acceptable driving record, and current auto insurance.

Brightli is on a Mission:

Join Brightli in our mission to change and save lives by providing exceptional care and support. We believe in the power of connection and the importance of helping every individual reach their full potential. If you are passionate about making a tangible difference and contributing to a team that values compassion and collaboration, we encourage you to apply and become a part of our life-changing work.

Keywords: Manager, Employment Services, Leadership, Program Management, Social Services, Human Resources, Supervisor, Client Support, Team Lead

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Firefly is a Smoke and Tobacco Free Workplace.