Community Service Specialist en City of Baytown, TX

About the Department

We are looking for someone to join the Baytown Police Department as a Community Service Specialist with strong customer service skills who will assist citizens in providing information, answering questions and entering police reports. This is your chance to give back to the community all while earning an amazing benefits package!

The position as a Community Service Specialist (C.S.S.) performs duties to support the City of Baytown Police Department’s overall mission. Generates complaints, offense reports, answers inquiries from the public by telephone or in person. Requires office skills to handle: customer service/communications (internal and external) answer emergency service calls and transfers them to dispatch, computer skills including data entry, word processing, mathematical computation and citizen’s complaints for reports and letter preparation. This position will also enter and retrieve data within the Criminal Justice Information System, Versadex, Microsoft Outlook and process general information requests for the public or other agencies. Will make decisive decision making skills within their scope of responsibility. Serves in a support capacity to the Baytown Police Department and performs all other assigned tasks and Shift work required.

Position Duties

• Answers general inquiries from the public in person and by telephone. Screens general and citizen’s calls, redirecting citizens to appropriate office, officer or supervisor. 

  Customer service (internal and external), assists citizens with questions or concerns regarding reports and requests. Clarifies State laws, City ordinances, and Department policies in relation to the citizens inquire.

• Takes reports and information regarding criminal offenses and generates reports in Versadex. Obtains pertinent information to include but not limited to :

  • Location of incident

  • Type of incident/complaint

  • Complainant's name, address, phone number

  • General information and details that would assist with report information. Documents information related to calls for service in the Versadex and Microsoft Outlook or on hand written forms.  Maintains complete and accurate records of each event for all calls for service. 
  • Reviews reports that have been submitted to CopLogic and forwards the initial reviewed report to their supervisor for final approval. 
• Provides general office support including answering telephones, taking messages, sending/receiving faxes. Maintains knowledge and proficiency in operation of all equipment; internal and external computer databases for accessing law enforcement/criminal justice information, and other critical data.
• Assist in the releases of vehicles temporarily held by the Police Department and insure the appropriate fees are collected by Records. 
• Collects and enters information in reference to Emergency Protective Orders, runaways, missing people and lost and stolen items which is then entered into the National Crime Information Center “NCIC” and Texas Criminal Information Center “TCIC”. Entry of Emergency Protective Orders.
• Collect and process all written citations into Versadex and into Brazos; this position is also required to copy the citations and disseminate the information to the Baytown Municipal Court.
• Performs reviews and maintains knowledge of Versadex, NCIC / TCIC, all policies, procedures, memorandums, or directives that govern and regulate operations for Community Service Specialists.

Minimum Qualifications

Required:

• High School Diploma or equivalent (GED).
• Six months related experience dealing with the public and customer service.
• Multi-line telephone system
• Ability to pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility.

Preferred:

• Prior military or police related experience.    
• Bilingual in English/Spanish
• Keyboard and multiline telephone 
• Customer Service skills

Other Qualifications

Ability to multitask, establish priorities, work independently, and maintain organization skills. Work requires continual attention to detail in entering, composing, typing and proofing data and materials. Remain calm, function in rapidly changing situations and successfully handle all situations under stressful and non-stressful conditions.  Speak clearly and concisely in person and over the phone. Prioritize and process multiple requests for assistance or information to include receiving and delivering messages. Skilled in typing and data entry, knowledge of business machine operations, Personal computers related to software input, inquire, locate data in computer systems to obtain information. Ability to work with the public, write in a clear concise manner, “research” for an answer, and maintain confidentiality. Prioritize professional support and process multiple requests for assistance of information. Ability to work well and to appropriately get along with co-workers and the public.

Here at the City of Baytown, in recruiting for our team, we welcome the unique contributions that you bring. We strive to provide a workplace where differences are honored, with a workforce that reflects the diversity of the people we serve. 

Attendance is an essential function of this position as well. The City reserves the right to require an employee in this position to work overtime. This position provides services or performs duties for the benefit of the general public during emergency situations. These may include services or duties different from those performed in the usual course and scope of your job. In the event of an evacuation, the incumbent in this position may be required to remain to perform needed services. 

Overall Position Strength Demands

Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.