EISC Advisor (Edmonton, AB) en Government of Alberta | Alberta.ca

Role Responsibilities

The EISC Advisor is responsible for processing payments to vendors on Procurement Card (P-Card), Vouchers and other payment forms issued for emergency benefits by the Income Support Contact Centre and Health and Funeral Benefits Unit.

Reporting to the Supervisor, Centralized Payment and Data Entry Unit, the Advisor also performs contact center duties that involve contacting vendors to troubleshoot discrepancies on invoices or payments and inquiries for the Tax Credit Information Slips for Income Support and AISH clients. The Advisor interprets legislation, policies, and guidelines for these programs, and in doing so, exercises considerable discretion and judgment in approving invoices for payment.

The Advisor provides a comprehensive and diverse range of services required to support the effective and efficient functioning of the Centralized Payment and Data Entry unit (CPDE). Decisions range from troubleshooting payment issues to assisting clients understanding with their tax slip.  

The Advisor is required to ensure that complete and accurate information is available prior to finalizing the financial component to the position. This position must frequently contact clients and vendors in writing, or by phone to obtain and/or clarify information and may be required to compose original letters when corresponding with clients. The Advisor must be tactful, professional, and discrete in these situations, maintaining confidentiality of clients while balancing the requirement to obtain information necessary to appropriately apply program criteria and guidelines.

This position completes work within the parameters of established policies and processes of the unit and branch. The Supervisor sets unit priorities to control work effectively and written instructions are typically provided for major changes to current program delivery, new programs, or system modifications. The Advisor’s work is reviewed in terms of achievement of outcomes, with the Advisor meeting with the Supervisor to discuss performance, primarily in terms of appropriateness and timeliness of decisions made.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

Qualifications

High school diploma and three years of related experience.

Equivalency: Directly related experience or education considered on the basis of: one year of experience for one year of education or one year of education for one year of experience.

This position requires an extensive knowledge and skills:

• In-depth knowledge of all applicable legislation, regulations, policies, criteria, guidelines, processes, and procedures for client funding.
  
  
• Excellent, articulate, and concise writing abilities and good mathematical abilities.
  
  
• Be able to analyze information provided on IT systems and paper application/correspondence.
  
  
• Software tools necessary to carry out all responsibilities (i.e., The Microsoft Office Suite, including Outlook, Excel, Word, and PowerPoint, , TOI, CCD, LISA, Mobius, DIMG, 1GX).
  
  
• Analytical, research, and decision-making skills, including ability to pay close attention to detail.
  
  
• Organizational and time management skills, including ability to function effectively and independently in a high-volume work environment.
  
  
• Strong interpersonal skills.
  
  
• Excellent verbal and written communication skills are required to clarify facts, explain policies/legislation, and direct client to the most appropriate course of action.
  
  
• Strong focus and commitment to the provision of excellent client service.
  
  
• Ability to effectively manage stress.
  
  
• Confidence and ability to efficiently and effectively diffuse hostility and resolve conflicts.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

In your resume, please include dates (including months and years) associated with all education and work experience. Also, please indicate whether your work experience is casual, part time or full time. Your cover letter and resume will be used as a screening tool to assess your written communication.

Final candidates will be required to undergo a security screening.

Any costs associated with obtaining the required documents/checks as noted will be the responsibility of the candidate. 

Links and information on what the GoA have to offer to prospective employees.

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Public Service Pension Plan (PSPP) - https://www.pspp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Leadership and mentorship programs.