Infrastructure Engineer II - RHEL Server Patch Management en Svb

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.

Job Description:

Value Proposition

As a Patch Associate, you will be a key member of the Patch Management team, responsible for ensuring patch compliance and effective vulnerability remediation across enterprise server endpoints. This role requires strong troubleshooting skills, hands-on experience with Unix/Linux system patching, and exposure to vulnerability scanning tools like Qualys. You will work closely with IT, application and security teams to maintain endpoint security and compliance with no or minimal disruption to the environment.

Job Details

Position Title: Infrastructure Engineer II

Career Level:  P2

Job Category:  Sr. Associate

Role Type: Hybrid

Job Location: Bangalore

About the Team:

First Citizens Bank is one of the top financial services providers, recognized and awarded for our customer satisfaction, sustainable profitability, and overall stability and security. Our associates make First Citizens Bank a great place for our clients to do business. Those who grow, achieve and succeed with First Citizens Bank are those who share our core values of integrity, service excellence and stability.

The Patch Management Team is a collaborative group focused on maintaining endpoint compliance and security across the enterprise. The team works closely with IT operations, security, and support teams to ensure timely patch deployment and vulnerability remediation.

Impact (Job Summary/Why this Role Matters)

We are seeking a skilled Unix System Administrator with deep expertise in Red Hat Enterprise Linux (RHEL) and enterprise patching solutions. The ideal candidate will have hands-on experience with tools such as Red Hat Satellite, Cobbler, and automation scripting. This role focuses on patch management, vulnerability remediation, and ensuring the security and stability of enterprise systems through proactive maintenance and automation.

Key Deliverables (Duties and Responsibilities)

• Administer and manage Red Hat Enterprise Linux (RHEL) environments across enterprise servers.
• Implement & maintain patching solutions using Red Hat Satellite, Cobbler, and other automation tools.
• Design, develop, and maintain scripts (Bash, Python, Ansible, etc.) to automate patch deployment and compliance reporting.
• Perform vulnerability remediation in coordination with security teams to address OS and middleware vulnerabilities.
• Monitor and manage patch cycles, scheduling, and downtime planning
• Maintain compliance with enterprise security standards and industry best practices.
• Collaborate with infrastructure, security, and application teams to ensure timely patching and remediation.
• Maintain documentation of patching procedures, schedules, and standards.
• Troubleshoot patch-related issues, application/ system failures, and post-patch anomalies.
• Drive process improvements to reduce downtime, manual errors, and patching cycle times.

Skills and Qualification (Functional and Technical Skills)

Technical Skills

• 7+ years of experience as a Unix/Linux System Administrator, with strong focus on Red Hat Enterprise Linux.
• Hands-on experience with patching and provisioning tools (Red Hat Satellite, Cobbler, Ansible, BigFix, or equivalent).
• Strong scripting skills in Bash, Python, or similar languages for automation.
• Solid understanding of vulnerability management and remediation processes.
• Experience with enterprise change management and downtime coordination.
• Strong troubleshooting and problem-solving skills.
• Knowledge of networking, storage, and enterprise infrastructure concepts.

Soft Skills:

• Strong communication and documentation abilities.
• Ability to work independently as well as in a team.
• Attention to detail with focus on operational excellence.

Preferred Qualifications:

• Red Hat Certified Engineer (RHCE) or equivalent certification.
• Experience in enterprise environments with large-scale server deployments.
• Familiarity with ITIL processes for change, incident, and problem management.
• Knowledge in BigFix patch management automation tool.
• Knowledge of collaboration tools like Jira, or Confluence.

Relationships & Collaboration

• Ensure great Partnership with IT counterparts (India as well as US associates).
• Be available for team connects if any.
• Flexible to adjust work scheduled including evening, weekend; as per Org need.
• Collaborate with Business wherever necessary.

Accessibility Needs

We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.

Equal Employment Opportunity

FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.