Sales Support Specialist en O'Reilly Hospitality Management, LLC

JOIN OUR TEAM!

We are proudly managed by O’Reilly Hospitality Management, LLC ("OHM")

At OHM, we are:

• A forward-thinking (and growing) company offering opportunities to engage your passions through sustainability efforts, health & wellness, community
  involvement, & philanthropic outreach efforts.
• Committed to empowering Team Members throughout all levels of leadership. Every Team Member has the opportunity to contribute in a unique way, making a real impact.
• Seeking supportive, collaborative, detailed-oriented people to join our team!

At OHM, we offer:

• 401(k) & Roth 401(k) with company match – full-time and part-time Team Members are eligible!
• Health, Dental, Vision & Life Insurance 
• Paid Time Off, including Paid Parental Leave
• Growth Potential and Career Advancement
• Hotel/Restaurant Travel Perks & Discounts!

Never wait for a paycheck again! OHM Team Members can sign up for earned wage access through DailyPay on day one!

Now Hiring: Sales Support Specialist
Location: Springfield, MO

Sales Coordinator 9.17.2025.pdf

Essential Responsibilities:

• Answer telephones in a professional and timely manner.

• Greet clients/guests as they arrive at the property or sales office; obtain pertinent information for the sales manager(s).

• Serve as a point of contact for clients regarding event details, room blocks, or general inquiries.

• Assist with hotel tours for drop-in guests when needed.

• Communicate client requirements internally to ensure information is accurate between client and hotel staff.

• Coordinate with clients to collect information and ensure all details are accurately reflected in contracts and Banquet Event Orders (BEOs).

• Manage event details including room layouts, timelines, menu selections, and support day-of execution to ensure client expectations are met.

• Maintain sales files, group information, rooming lists, contracts, and client evaluation letters post-event.

• Maintain positive relationships with local civic groups and companies.

• Arrive on time for scheduled shifts and maintain professional appearance standards.

• Adhere to all company policies and procedures related to the position.

• Embrace O’Reach, OHX Experience, Green Team, Guest Service, Team Member Satisfaction, Health & Wellness, and Safety culture.

• Perform other related duties as required.

Skills & Abilities:

• Strong leadership, time management, organizational, and communication skills.

• Ability to identify and resolve problems efficiently.

• Excellent verbal and written communication skills.

• Ability to deliver results.

• Ability to motivate and work effectively with diverse personalities while maintaining tact and diplomacy.

• Ability to multitask and prioritize.

• Experience with relevant brand-specific PMS (e.g., Delphi, Opera) or CRM systems.

• Proficiency in Microsoft Word, Excel, and related computer applications.

• Ability to present professionally and persuasively to individuals and groups.

• Strong product and service knowledge.

• Self-motivated with confidence, energy, and enthusiasm.

• Ability to interact with all levels of customers and hotel management.

• Promote teamwork, collaboration, and strong working relationships with leadership and teams.

• Adaptability to change and ability to foster an environment conducive to change.

• Ability to work under pressure and meet deadlines.

Education & Experience:

• Bachelor’s or associate degree preferred (Hospitality Management degree highly preferred) or equivalent relevant experience.

• Prior sales experience is a plus but not required.

• Valid driver’s license and proof of current vehicle insurance required.

• Reliable transportation for regional travel, including vehicle or air travel to various locations and conferences.

Hours:

• Due to the nature of the business, scheduling may vary and include nights, weekends, and holidays.

Physical Requirements of the Position:

• Light Work: Exerting up to 40 pounds of force occasionally (up to 1/3 of the time), up to 20 pounds frequently (1/3–2/3 of the time), and/or a negligible amount of force constantly (2/3 or more of the time) to move objects.

• Requires walking or standing to a significant degree.

• May be required to lift in excess of 40 pounds on occasion.

Physical Activity of the Position:

• Stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, picking/pinching with fingers, typing, grasping, feeling, talking, hearing, repetitive motion.

• This is a safety-sensitive position that may be subject to additional safety requirements.

Environmental Conditions:

• General interior office environment.

• Minimal distractions, primarily from phones and brief interruptions.

• Protection from weather conditions but not necessarily from temperature changes.

O’Reilly Hospitality Management, LLC, is an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, genetic information, disability, protected veteran status or other protected classifications.