- Senior
- Oficina en Toronto
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 10 years of experience in a customer-facing or support role.
- Experience engaging with, and presenting to, technical stakeholders and executive leaders.
- Experience with cloud engineering, on-premise engineering, virtualization, or containerization platforms.
Preferred qualifications:
- Experience implementing, integrating, or migrating Contact Center as a Service (CCaaS) platforms, specifically within large enterprise environments.
- Experience in migrating applications and services to cloud platforms.
- Experience prospecting, and building and maintaining customer relationships from scratch.
- Understanding of contact center optimization tools.
- Passion for building out Greenfield territories.
About the job
When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.
In this role, you will partner with technical business teams to accelerate the adoption and differentiation of Google Cloud's Contact Center and Communications Platform offerings. Your primary mission will be to help prospective and existing customers who rely on mission-critical voice, chat, and digital interactions and understand the power of integrating Google Cloud into their core telephony and customer experience ecosystems. You will be a part of a team of fellow Googlers working in an environment of respect where we promote equal opportunities to succeed.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Responsibilities
- Lead technical discovery sessions with customers and partners to understand their current contact center architecture, operational issues, and strategic business goals.
- Translate complex business requirements into technical blueprints and recommended architectures utilizing Google Cloud services.
- Present and articulate the technical value proposition of Google Cloud's conversational AI and contact center solutions to various audiences, including IT architects, contact center operations leaders, and C-level executives.
- Provide subject matter expertise on the competitive landscape, effectively positioning Google Cloud solutions against competitor offerings based on technical capability, scalability, and integration complexity.
- Assist with building and delivering successful proof-of-concepts (POCs) to validate technical fit, and subsequently driving the solution implementation by assisting with configuration of the platform and integrating it with customer systems.
