Operations Manager en Spire Orthopedic Partners

Description

Who we are:  

Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most – patient care. Headquartered in Stamford, Connecticut, the Spire network spans the Northeast with more than 165 physicians, 1,800 employees, 285 other clinical providers and 40 locations in New York, Connecticut, Rhode Island and Massachusetts. 

What you’ll do:  

Responsibilities/Duties:  

• Responsible for maintenance of appropriate staffing levels for front desk, Medical Assistants, Radiology Technologists, and other center operations staff. 

• Hands-on support during office hours if the practice is understaffed along with responsibility of proper coverage and/or cross training staff. 

• Collaboration with talent acquisition to interview and hire new team members. 

• Responsible for team management activities, including staffing, training, performance evaluations, tracking and approving timecards and time-off requests, etc. 

• Adheres to budget and operational goals established by leadership. 

• Maintain strict confidentiality for EMR, medical records and other patient and team member data, as required per compliance and regulatory rules and expectations. 

• Ensures payroll is processed accurately and timely. 

• Oversee site maintenance and ensure the offices have access to the appropriate resources; may be required to review and approve supply orders as needed. 

• Evaluate operational processes and implement changes when necessary to ensure efficiency. 

• Ensure high quality patient care is provided; follow up with patients escalated customer service concerns. 

• Perform other duties as required. 

Qualifications

Who you are: 

Qualifications:  

• Proven work experience as Operations Manager or similar role in private practice. 

• Knowledge of organizational effectiveness and operations management. 

• Experience budgeting, staffing models, payroll, hiring. 

• Familiarity with business and financial principles. 

• Excellent verbal and written communication skills. 

• Leadership ability. 

• Strong organizational skills. 

• Bachelor’s degree in business, Operations Management or related field is preferred. 

What we offer:  

• Excellent growth and advancement opportunities  

• Dynamic environment  

• Access to a diverse network of practitioners  

• Broad infrastructure of tools and programs to enhance the employee experience     

• Competitive Compensation  

• Generous PTO   

• Benefits package: health, dental, vision, 401(k), etc.  

We are an equal-opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances (referred to as “protected characteristics”).