Manager, ICS Issues, Events & Remediation en American Express

%3Cdiv class=%22block__cell block__field--wide-rich-text%22 style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);box-sizing:border-box;color:rgb(0, 0, 0);flex:0 1 100%;font-family:%26quot;Open Sans%26quot;, %26quot;Segoe UI%26quot;, Frutiger, %26quot;Frutiger Linotype%26quot;, %26quot;Dejavu Sans%26quot;, %26quot;Helvetica Neue%26quot;, Arial, sans-serif;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:10px 0px 0px;orphans:2;padding:0px 25px 0px 0px;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;width:970px;word-spacing:0px;%22 data-bind=%22css: %24component.getBlockCellCss(%24data, 0)%22%3E%3Cdiv class=%22block__field--wide-rich-text%22 style=%22flex-basis:100%;%22 data-bind=%22attr: {id: %24data.name + %27-container%27,%0A class:(%0A %24data.displayType === %27InputTextArea%27) ? %27block__field--full-width%27 : %0A (%24data.displayType === %27InputRichText%27 || %24data.name === %27descriptionExt%27 || %24data.name === %27qualificationExt%27 ||%0A %24data.name === %27descriptionInt%27 || %24data.name === %27qualificationInt%27) ? %27block__field--wide-rich-text%27 :%0A %27block__field--edit%27}%22 id=%22descriptionExt-container%22%3E%3Cdiv class=%22oj-form-control block__field-rtfValue %22 style=%22margin-bottom:5px;padding-bottom:5px;vertical-align:middle;%22 data-bind=%22attr: {id: %24data.name + %27-value%27, formFieldId: %24data.name},%0A html: %24component.getFieldValue(%24data)%22 id=%22descriptionExt-value%22 formfieldid=%22descriptionExt%22%3E%3Cp style=%22margin:0px 0px 12px;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EAt American Express, our culture is built on a 175-year history of innovation, shared %3C/span%3E%3Ca style=%22color:rgb(4, 95, 171);line-height:inherit;text-decoration:none;%22 target=%22_blank%22 rel=%22noopener%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3Evalues%3C/span%3E%3C/a%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you%27ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.%3C/span%3E%3C/p%3E%3Cp style=%22margin:0px 0px 12px;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EHere, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.%3C/span%3E%3C/p%3E%3Cp style=%22margin:0px 0px 12px;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EInternational Risk and Controls sits within International Card Services (ICS) which comprises of all the issuing functions across all 28 international markets excluding the US - colleagues operate across a variety of geographies and disciplines. ICS issues products to our Consumer and Commercial customers – the organization is an integral part of the global growth strategy for American Express; offering differentiated products and services is critical to our success and promises to drive significant growth and value through the delivery of innovative products, tailored to the needs of our customers.%26nbsp;Our organization helps our international businesses manage risk, respond to new regulation, and develop new products while creating and nurturing effective partnerships across multiple key stakeholders across the organisation.%26nbsp;%3C/span%3E%3C/p%3E%3Cp style=%22margin:0px 0px 12px;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cspan data-contrast=%22auto%22 xml:lang=%22EN-US%22 lang=%22EN-US%22%3EThe objective of the ICS Control Management Issues, Events %26amp; Remediation team is to ensure timely identification, response, and resolution of risk events and issues to minimize impact, as well as to prevent recurrence through effective remediation and lesson learning.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp style=%22margin:0px 0px 12px;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cspan lang=%22en-GB%22%3EICS Control Management organization is looking for a Manager %3C/span%3E%3Cspan data-contrast=%22auto%22 xml:lang=%22EN-US%22 lang=%22EN-US%22%3Eof Issues, Events %26amp; Remediation focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.%26nbsp;%3C/span%3E%3Cspan lang=%22en-GB%22%3E%26nbsp;%3C/span%3E%3C/span%3E%3C/p%3E%3Cp style=%22margin:0px 0px 12px;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cstrong%3EHow will you make an impact in this role?%3C/strong%3E%3C/span%3E%3C/p%3E%3Cdiv%3E%3Cdiv%3E%3Cp style=%22margin:0px 0px 12px;%22 paraid=%221475610905%22 paraeid=%22{a559c207-6ce2-4f50-8cf7-d15f77354f8b}{91}%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cspan data-contrast=%22auto%22 xml:lang=%22EN-US%22 lang=%22EN-US%22%3EThe Manager, ICS Issues, Events %26amp; Remediation will:%3C/span%3E%3Cspan data-ccp-props=%22{}%22%3E%26nbsp;%3C/span%3E%3C/span%3E%3C/p%3E%3C/div%3E%3Cdiv%3E%3Cul style=%22margin:12px 0px;padding:0px 0px 0px 20px;%22%3E%3Cli style=%22line-height:1.25;%22 paraid=%221856141409%22 paraeid=%22{a559c207-6ce2-4f50-8cf7-d15f77354f8b}{123}%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cspan data-contrast=%22auto%22 xml:lang=%22EN-US%22 lang=%22EN-US%22%3ESupport remediation of issues by influencing BU, who own and execute issue/Operational Risk Event (ORE) remediation%3C/span%3E%3C/span%3E%3C/li%3E%3Cli style=%22line-height:1.25;%22 paraid=%221856141409%22 paraeid=%22{a559c207-6ce2-4f50-8cf7-d15f77354f8b}{123}%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EFacilitate investigation and conduct root cause analysis to address repeated issue types%3C/span%3E%3C/li%3E%3Cli style=%22line-height:1.25;%22 paraid=%221856141409%22 paraeid=%22{a559c207-6ce2-4f50-8cf7-d15f77354f8b}{123}%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EPerform quality assurance on documentation of issue/ORE type, urgency, severity/impact (e.g., impact analysis), and investigate as necessary to understand and address the root causes%3C/span%3E%3C/li%3E%3Cli style=%22line-height:1.25;%22 paraid=%221856141409%22 paraeid=%22{a559c207-6ce2-4f50-8cf7-d15f77354f8b}{123}%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3ETriage the areas of remediation process, including tracking progress, validating resolution efficacy, communicating status updates to stakeholders to embed accountability along the process, collaborating with other Operational Risk Management (ORM) teams as necessary%3C/span%3E%3C/li%3E%3Cli style=%22line-height:1.25;%22 paraid=%221856141409%22 paraeid=%22{a559c207-6ce2-4f50-8cf7-d15f77354f8b}{123}%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EReview quality assurance of documentation and maintenance of records of issues/OREs and remediations to ensure transparency and accountability in the issue management process%3C/span%3E%3C/li%3E%3Cli style=%22line-height:1.25;%22 paraid=%221856141409%22 paraeid=%22{a559c207-6ce2-4f50-8cf7-d15f77354f8b}{123}%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EAnalyze trends in issues and events to identify potential systemic risks or control weaknesses within BU processes%3C/span%3E%3C/li%3E%3Cli style=%22line-height:1.25;%22 paraid=%221856141409%22 paraeid=%22{a559c207-6ce2-4f50-8cf7-d15f77354f8b}{123}%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3ESupport the End-to-End (E2E) BU issue resolution process, embedding accountability and ensuring lessons learned are integrated into future ORM practices%3C/span%3E%3C/li%3E%3Cli style=%22line-height:1.25;%22 paraid=%221856141409%22 paraeid=%22{a559c207-6ce2-4f50-8cf7-d15f77354f8b}{123}%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EPerform sample testing of issues to ensure resolution is complete and effective%3C/span%3E%3C/li%3E%3Cli style=%22line-height:1.25;%22 paraid=%221856141409%22 paraeid=%22{a559c207-6ce2-4f50-8cf7-d15f77354f8b}{123}%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EOpine on specific control enhancements related to issues%3C/span%3E%3C/li%3E%3Cli style=%22line-height:1.25;%22 paraid=%221856141409%22 paraeid=%22{a559c207-6ce2-4f50-8cf7-d15f77354f8b}{123}%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EEngage with key stakeholders, including business unit partners and compliance colleagues, to facilitate effective issue management and resolution%3C/span%3E%3C/li%3E%3Cli style=%22line-height:1.25;%22 paraid=%221856141409%22 paraeid=%22{a559c207-6ce2-4f50-8cf7-d15f77354f8b}{123}%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EReview and advise on detailed reports on issue status, trends, and outcomes to senior management and governance committees%3C/span%3E%3C/li%3E%3Cli style=%22line-height:1.25;%22 paraid=%221856141409%22 paraeid=%22{a559c207-6ce2-4f50-8cf7-d15f77354f8b}{123}%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3ESupport sharing insights, better practices, themes, etc. across the enterprise%3Cspan data-ccp-props=%22{}%22%3E%26nbsp;%3C/span%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3C/div%3E%3C/div%3E%3Cdiv%3E%3Cdiv%3E%3Cp style=%22margin:0px 0px 12px;%22 paraid=%22518672046%22 paraeid=%22{a559c207-6ce2-4f50-8cf7-d15f77354f8b}{217}%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cspan data-contrast=%22none%22 xml:lang=%22EN-US%22 lang=%22EN-US%22%3E%3Cstrong%3EMinimum Qualifications: %26nbsp;%3C/strong%3E%3C/span%3E%3Cspan data-ccp-props=%22{%26quot;335559739%26quot;:0}%22%3E%3Cstrong%3E%26nbsp;%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/div%3E%3Cdiv%3E%3Cul style=%22margin:12px 0px;padding:0px 0px 0px 20px;%22%3E%3Cli style=%22line-height:1.25;%22 paraid=%221084739305%22 paraeid=%22{a559c207-6ce2-4f50-8cf7-d15f77354f8b}{225}%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cspan data-contrast=%22auto%22 xml:lang=%22EN-US%22 lang=%22EN-US%22%3E3+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities%26nbsp;%3C/span%3E%3C/span%3E%3C/li%3E%3Cli style=%22line-height:1.25;%22 paraid=%221084739305%22 paraeid=%22{a559c207-6ce2-4f50-8cf7-d15f77354f8b}{225}%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EStrong project management, communication, and interpersonal skills%3C/span%3E%3C/li%3E%3Cli style=%22line-height:1.25;%22 paraid=%221084739305%22 paraeid=%22{a559c207-6ce2-4f50-8cf7-d15f77354f8b}{225}%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EExperience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards%3C/span%3E%3C/li%3E%3Cli style=%22line-height:1.25;%22 paraid=%221084739305%22 paraeid=%22{a559c207-6ce2-4f50-8cf7-d15f77354f8b}{225}%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EProficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively%3Cspan data-ccp-props=%22{%26quot;335559685%26quot;:1080,%26quot;335559739%26quot;:0}%22%3E%26nbsp;%3C/span%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3C/div%3E%3Cdiv%3E%3Cp style=%22margin:0px 0px 12px;%22 paraid=%221114966418%22 paraeid=%22{a559c207-6ce2-4f50-8cf7-d15f77354f8b}{255}%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cspan data-contrast=%22none%22 xml:lang=%22EN-US%22 lang=%22EN-US%22%3E%3Cstrong%3EPreferred Qualifications%3C/strong%3E%3C/span%3E%3Cspan data-contrast=%22auto%22 xml:lang=%22EN-US%22 lang=%22EN-US%22%3E%3Cstrong%3E:%26nbsp;%3C/strong%3E%3C/span%3E%3Cspan data-contrast=%22none%22 xml:lang=%22EN-US%22 lang=%22EN-US%22%3E%3Cstrong%3E%26nbsp;%3C/strong%3E%3C/span%3E%3Cspan data-ccp-props=%22{%26quot;335559739%26quot;:0}%22%3E%3Cstrong%3E%26nbsp;%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/div%3E%3Cdiv%3E%3Cul style=%22margin:12px 0px;padding:0px 0px 0px 20px;%22%3E%3Cli style=%22line-height:1.25;%22 paraid=%22201335872%22 paraeid=%22{baa1510f-8573-4d60-a598-a3defec2964a}{10}%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cspan data-contrast=%22none%22 xml:lang=%22EN-US%22 lang=%22EN-US%22%3EBachelor%27s Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous%26nbsp;%3C/span%3E%3C/span%3E%3C/li%3E%3Cli style=%22line-height:1.25;%22 paraid=%22201335872%22 paraeid=%22{baa1510f-8573-4d60-a598-a3defec2964a}{10}%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EExperience in at least one of the following:%3C/span%3E%3Cul style=%22margin:0px;padding:0px 0px 0px 20px;%22%3E%3Cli style=%22line-height:1.25;%22 paraid=%22201335872%22 paraeid=%22{baa1510f-8573-4d60-a598-a3defec2964a}{10}%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3ES%3Cspan data-contrast=%22auto%22 xml:lang=%22EN-US%22 lang=%22EN-US%22%3Ecoping, prioritizing, and support remediation of operational issues%3C/span%3E%3C/span%3E%3C/li%3E%3Cli style=%22line-height:1.25;%22 paraid=%22201335872%22 paraeid=%22{baa1510f-8573-4d60-a598-a3defec2964a}{10}%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EInvestigating and conducting root cause analysis to address repeated operational risk issue types%3C/span%3E%3C/li%3E%3Cli style=%22line-height:1.25;%22 paraid=%22201335872%22 paraeid=%22{baa1510f-8573-4d60-a598-a3defec2964a}{10}%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EPerforming quality assurance on documentation of operational risk issues and events%3C/span%3E%3C/li%3E%3Cli style=%22line-height:1.25;%22 paraid=%22201335872%22 paraeid=%22{baa1510f-8573-4d60-a598-a3defec2964a}{10}%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EOverseeing BU remediation process for operational risk issues and events%3C/span%3E%3C/li%3E%3Cli style=%22line-height:1.25;%22 paraid=%22201335872%22 paraeid=%22{baa1510f-8573-4d60-a598-a3defec2964a}{10}%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EReviewing documentation and maintaining records of operational risk issues and events to ensure transparency and accountability%3C/span%3E%3C/li%3E%3Cli style=%22line-height:1.25;%22 paraid=%22201335872%22 paraeid=%22{baa1510f-8573-4d60-a598-a3defec2964a}{10}%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3ESupporting and overseeing the BU E2E issue resolution process, embedding accountability and ensuring lessons learned are integrated into future operational risk management practices%26nbsp;%3C/span%3E%3C/li%3E%3C/ul%3E%3C/li%3E%3Cli style=%22line-height:1.25;%22 paraid=%22201335872%22 paraeid=%22{baa1510f-8573-4d60-a598-a3defec2964a}{10}%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EExperience in financial services industry%3Cspan data-ccp-props=%22{%26quot;335559685%26quot;:1080,%26quot;335559739%26quot;:0}%22%3E%26nbsp;%3C/span%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3C/div%3E%3C/div%3E%3Cp style=%22margin:0px 0px 12px;%22 lang=%22en-US%22%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EORMCM%3C/span%3E%3C/p%3E%3Cp style=%22margin:0px 0px 12px;%22 lang=%22en-US%22%3E%26nbsp;%3C/p%3E%3Cdiv%3E%3Cp style=%22margin:0px 0px 12px;%22 xml:lang=%22EN-GB%22 lang=%22EN-GB%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cspan data-contrast=%22none%22 xml:lang=%22EN-GB%22 lang=%22EN-GB%22%3ENon-considerations for sponsorship:%26nbsp;Employment eligibility to work with American Express in the UK%26nbsp;is required as the company will not pursue visa sponsorship for these positions.%26nbsp;%3C/span%3E%3C/span%3E%3C/p%3E%3C/div%3E%3C/div%3E%3C/div%3E%3C/div%3E

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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