Cisco Call Studio/Google Dialogflow Developer en Cognizant

The Role:

We are looking for a talented developer with deep expertise in Cisco Call Studio and Google Dialogflow CX. This role focuses on IVR development, scripting, and the migration of legacy Cisco applications to modern cloud-native conversational AI platforms.

Work model:

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Toronto - ON.

Key Responsibilities:

• Migrate Cisco IVR/VXML applications to cloud-native platforms such as Google Dialogflow CX and Amazon Lex.
• Design and implement reusable IVR components (e.g., authentication, error handling, prompt management) to ensure consistency and streamline development across voice applications.
• Develop and maintain a modular IVR component library to support scalable and maintainable conversational flows.
• Collaborate with cross-functional teams to define call flow designs and implement solutions in Cisco UC environments.
• Create and optimize scripts for complex call center environments using Cisco ICM, CVP, and Contact Center scripting tools.

Required Skills & Experience:

• 4+ years of experience in Cisco voice/data communications.
• Expert-level proficiency in Cisco call center technologies including Cisco ICM, Cisco CVP, and Contact Center scripting.
• Strong experience in IVR development, scripting, and call flow design within Cisco UC environments.
• Hands-on experience with Google Dialogflow CX and/or Amazon Lex.
• Proven ability to design scalable, reusable voice application components.

Preferred Qualifications:

• Experience with cloud migration strategies and conversational AI design.
• Familiarity with agile development methodologies and CI/CD pipelines for voice applications.

Benefits:

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer:

The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

#LI-AS5

IND123

 #CB