India - Supervisor Receivables en ISS Group Holdings Limited

Main Purpose of Job

Accounts Receivable function within the Onecape HUB, to include debt collection, dispute resolution, reporting and SOA reconciliation from the customers that fall under the Onecape product.

This will include ensuring SLA’s/KPI targets are adhered to in accordance with our operational/financial strategy.

Key Accountabilities

• Collection of customer debits in line with credit terms, maintaining a low overdue ratio
• Create strong relationships with our customers, to help encourage quicker settlement turnaround
• Dispute resolution
• Customer refunds
• Adhere to global bank account verification policy (LOBD)
• Reporting i.e customer SOA’s
• Transaction posting within internal accounting system (Unit 4)
• Communication externally and internally
• Escalation on customer where recoverables are overdue
• Participate in regular catchup on your sole accounts with your line managers
• Regular catchups with your team members on their sole accounts
• Run weekly AR reports for team chasing
• Assist the Assistant Manager on Adoc tasks
  
  Key Deliverables 
  
  
• Ensuring overdues are kept within target
• Clear communication with internal/external stakeholders
• Customer relationship building
  
  Direct
  
  
• Customer Focus
• Organizational Commitment
• Health & Safety Compliance
• Ethics & Integrity
  
  Key
  
• Planning and Delivery
• Initiative Financial Accountability
• Planning and Delivery
• Teamwork
• Managing Work Processes
• Quality Focus
  
  Management
  
  
• Establish Focus

          Essential 

• Good communication skills to include prior experience dealing with collections internationally
• Ability to meet deadlines through good time management and allocation of priorities
• Experience of working in a target driven environment
• Process oriented.
  
  Desirable
  
  
• Shipping background
  
  Essential 
  
  
• B.com / BBA
  
  Desirable
• Master's in financial background