Case Manager en City of Hampton, VA
City of Hampton, VA · Hampton, Estados Unidos De América · Onsite
- Professional
- Oficina en Hampton
About the Department
The purpose of the class is to ensure that the financially vulnerable citizens of Hampton are provided with services and resources by administering all eligibility and other appropriate social service programs. The class works under general supervision according to set procedures but determines how or when to complete tasks.
Help Hampton residents access vital benefits, reduce dependency, and move toward self-sufficiency. You’ll deliver compassionate, high-quality service while administering state and federal assistance programs and coordinating resources across our community.
What you’ll do:- Provide direct customer service using intensive case-management and motivational interviewing to connect residents with services or referrals.
- Administer eligibility and ongoing case actions for programs such as TANF, Medicaid, SNAP (Food Stamps), General Relief, SLH, and Emergency Services; determine benefits and service levels.
- Identify barriers to self-sufficiency (employment, housing, transportation, medical, safety) and help customers set and reach goals.
- Maintain accurate case records; conduct interactive interviews; ensure timeliness and quality, including preliminary fraud assessments.
- Collaborate with teammates on planning and problem-solving; share feedback and support training.
- Support innovative strategies like grant-seeking, community partnerships, and job-development to expand services.
- Requires an Associate’s degree in a related field of study. A Bachelor’s degree in a related field of study is preferred.
- A minimum of one (1) year of full-time equivalent experience in administering human services delivery and/or financial benefit programs or closely related experience.
- A combination of education and experience may be considered for this position.
- Must achieve a passing score, per agency guidelines, on policy training and tests in all major program areas before completion of the one year probationary period.
- Must successfully pass a background check related to this position prior to any offer of employment or promotion.
- Requires effective communication with internal and external customers.
- May be required to work non-standard hours including evenings and weekends.
- Extensive contact with the general public, related agencies, community organizations, agency staff, and other City departments.
- The incumbent will be considered “essential personnel” during City emergency situations or at the direction of the City Manager which may include long hours and unusual schedules.
“Join the City of Hampton team! As a proud V3 (Virginia Values Veterans) employer and a designated Military Spouse-Friendly Employer, we are committed to supporting veterans and military spouses. We offer a welcoming and inclusive workplace, recognizing the unique skills and experiences that military families bring. Come work for Hampton, a vibrant waterfront community celebrating and embracing 400 years of history and innovation, creating an even more dynamic future! We are located in the center of the Hampton Roads region and offer lots of waterfront fun, rich and diverse history, and a vibrant restaurant scene. Hampton offers excellent benefits, career and professional development, tuition reimbursement and other benefits.”
