Training & Facilitation: Deliver instructor- led, virtual, and blended training sessions for employees, partners, or customers. Technology led onboarding programs and ongoing skill development initiatives.
Content Creation & Design: Develop eLearning modules, job aids, and product/application videos. Create engaging training materials aligned with business goals and learner needs.
Knowledge Repository Management: Maintain a central repository of training materials and resources. Ensure version control, accessibility, and regular updates to content libraries.
Tracking & Reporting: Monitor learner progress and completion rates using SharePoint or tracking tools. Generate reports, dashboards, and insights to measure training effectiveness.
Sales Enablement Functions: Develop sales playbooks, product training, and customer-facing content. Technology led team with learning resources to improve product knowledge and client interactions.
Application / Product Training: Design and deliver product walkthroughs, demo videos, and feature update guides. Create “how-to” videos and tutorials for internal teams, and external clients.
Collaboration & Stakeholder Engagement: Partner with SMEs, product managers, and sales leaders to align training with business needs. Gather feedback from stakeholders and learners to continuously improve training content.
Continuous Improvement: Evaluate training effectiveness using assessments and learner feedback. Recommend improvements in instructional strategies, delivery methods, and technology usage.
Technology & Tool Adoption: Create training resources for new software/tools adopted by the organizations. Conduct live demos and application tutorials.
Essential Functions
Good understanding of the US Healthcare value chain and key impact drivers [Payer and/or Provider]
Analyze learning needs to identify gaps in skills, knowledge, or performance.
Leverage learning technologies and authoring tools to create engaging, interactive content.
Evaluate training effectiveness using feedback, assessments, and analytics, and refine content as needed.
Primary Internal Interactions
To gather accurate content and insights for course development. Collaborate on learning objectives and assessments.
Work together to create engaging visuals, animations, and interactive elements.
Align instructional materials with organizational goals. Review and approve course designs and delivery methods.
Primary External Interactions
Clients/Stakeholders: Understand training needs and expectations. Present prototypes, gather feedback, and finalize deliverables.
Validate content relevance and accuracy. Stay updated with trends and best practices.
Responsibilities
Required Skills – Good Knowledge of US Healthcare with at least 3 years of experience working with various US Healthcare Payer clients. Skills Must Have • Good understanding of Software Development Life Cycle & Methodologies like Agile Scrum, Waterfall etc. • Creates courses outlines, lesson plans and scripts. • Strong knowledge of Instructional design principles, and training methodologies. • Collaborate with SMEs, BA, PM, and other stakeholders to identify learner needs and define objectives. • Proficiency in eLearning authoring tools (Articulate 360, Captivate, Storyline, Rise, Camtasia, etc.). • Maintain training records, and version-controlled repositories in Microsoft SharePoint. • Plan timelines, manage deliverables, and ensure project meet deadlines. • Ability to manage multiple projects and meet deadlines.
Skills Nice to Have • Ability to create learner-centric, immersive experience beyond just content delivery. • Crafting scenarios, case studies, and narratives that improve learner engagement. • Familiarity with tools like Canva, Photoshop, or visual assets. • Understanding user experience design to make courses intuitive and accessible. • Using AI for content creation, learning analytics and assessment personalization.
Delivery Domain - Software Development – SDLC & Agile Certifications
Business Domain - US Healthcare Insurance & Payer Analytics Fraud, Waste & Abuse Payer Management Code Classification Management
Soft Skills : • Understanding of Healthcare business vertical and the business terms within. • Partnering with SMEs and developers. • Strong communication skills - oral and verbal. • Should be able to function as an Individual Contributor. • Analyzing learning gaps and business problems to provide effective solutions. • Ensuring accuracy in content, design consistency, and compliance with standards. • Experience in data analysis and reporting on learning effectiveness.
Qualifications
Education Requirements
• Master’s or Bachelor’s degree from top-tier colleges with good grades, preferably in a relevant field including Mathematics, Statistics, Computer Science or equivalent experience
About Company
EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration – and we’ve been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that’s unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It’s our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we’re some of the best in the business. Contact us to see how we can help you achieve your goals.
Company
EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com.
EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.
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