- Senior
Why should you join dLocal?
dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.
By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health and learning benefits, among others. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.
We are looking for an Automation & Intelligent Operations professional to join our Delivery Operations team. The Automation & Intelligent Operations Lead function accelerates efficiency and quality by building and operating AI- and rules-powered workflows—owning the triage automation, enabling Cost Pricing for Commercial, and implementing the RFI–RFP assistant with strong guardrails and reliability. This role integrates automations natively into HubSpot and Jira to reduce cycle times, improve accuracy, and provide clear telemetry for continuous improvement. You will partner with Product, Engineering, Solutions, Implementation, and Operations to translate business rules into robust automations with measurable outcomes and human-in-the-loop controls.
Location: EMEA Region
What’s the opportunity? Own the intersection of Delivery and intelligent automation. You’ll lead the triage AI agent, partner on CPQ enablement for Commercial, and implement the RFI–RFP assistant—shipping measurable outcomes with robust reliability and guardrails. You’ll integrate automations natively into HubSpot and Jira to reduce cycle times and increase quality.
We are looking for an Automation & Intelligent Operations professional to join our Delivery Operations team. The Automation & Intelligent Operations Lead function accelerates efficiency and quality by building and operating AI- and rules-powered workflows—owning the triage automation, enabling Cost Pricing for Commercial, and implementing the RFI–RFP assistant with strong guardrails and reliability. This role integrates automations natively into HubSpot and Jira to reduce cycle times, improve accuracy, and provide clear telemetry for continuous improvement. You will partner with Product, Engineering, Solutions, Implementation, and Operations to translate business rules into robust automations with measurable outcomes and human-in-the-loop controls. Location: EMEA RegionWhat’s the opportunity? Own the intersection of Delivery and intelligent automation. You’ll lead the triage AI agent, partner on CPQ enablement for Commercial, and implement the RFI–RFP assistant—shipping measurable outcomes with robust reliability and guardrails. You’ll integrate automations natively into HubSpot and Jira to reduce cycle times and increase quality.
What will I be doing?
What skills do I need?
What do we offer?
Besides the tailored benefits we have for each country, dLocal will help you thrive and go that extra mile by offering you:
- Remote work: work from anywhere or one of our offices around the globe!*
- Flexibility: we have flexible schedules and we are driven by performance.
- Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.
- Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
- Learning & development: get access to a Premium Coursera subscription.
- Language classes: we provide free English, Spanish, or Portuguese classes.
- Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
- dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!
*For people based in Montevideo (Uruguay) applying to non-IT roles, 55% monthly attendance to the office is required
What happens after you apply?
Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!
