Customer Relations Specialist (Onboarding New Accounts) en National Dentex

Join National Dentex - a leading healthcare organization specializing in the dental industry! We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50 labs throughout the country. We are seeking to fill a number of key positions within our organization including this Customer Service Specialist (Onboarding New Accounts) opportunity at NDX Green Dental Lab in Heber Springs, AR. 

The regular hours for this position are from 8:00 a.m. to 5:00 p.m. Monday through Friday, and subject to change from time to time. 

This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!  

Primary Responsibilities and Essential Functions of the Position: 

• Enter customer information and account setup in LMS.
• Make outbound follow-up calls to new customers via telephone and e-mail to assure product and service satisfaction
• Educate the customer or products that are available.
• Handle inbound calls and engage in cross-selling, as applicable.
• Enter new customer data and update changes to existing accounts in the corporate database.
• Participate in marketing efforts such as trade shows, exhibits, and other events.
• Emphasize product/service features and benefits, quote prices, and prepare account setup for customers.
• Utilize discretionary judgment when investigating and troubleshooting customer service issues; including authorizing credits, issuing discounts and customer coupons
• All other duties as assigned.

 Skills and Abilities Required: 

• Ability and willingness to make decisions, receive feedback, and take calculated risks.
• Ability to multi-task in a fast-paced, time-sensitive environment.
• Ability to prioritize work assignments and effectively manage time.
• Ability to quickly learn new software to include account management systems.
• Ability to work individually and as part of a team.
• Excellent listening skills to assess concerns and needs of the customer.
• Excellent organizational skills.
• Professional and courteous telephone skills.
• Excellent verbal and written skills to communicate effectively with a wide array of both external and internal customers.
• Exhibit a “can do” attitude. Able to build and maintain lasting relationships with customers.
• Strong problem identification and objection resolution skills.
• Self-motivated, with high energy and an engaging level of enthusiasm.
• High level of integrity and work ethic.
• Must be able to read, write, speak and understand English. 

Minimum Education and Experience Required:

• High school diploma or GED equivalent
• Minimum two (2) years customer service, dental office and/or telephonic sales experience preferred
• Proficient computer experience with Microsoft Office           

Hazardous Materials or Equipment Used:

• Computer
• Phone system

Physical Requirements:

• Ability to sit, walk and stand for long periods of time
• Occasional bending, stooping and kneeling
• Push, pull, lift, and/or carry up to 25 pounds