International Sales Support Specialist en Surya Inc.

About Surya Inc.

At Surya Inc., we’re redefining the home furnishings industry by offering beautifully designed products that inspire and elevate any space. Our thoughtfully curated collection of furniture, rugs, textiles, lighting, wall décor, and accents is available to global audiences through top retailers, online stores, and interior designers. Our family of brands includes Surya, Global Views, Mitchell Gold + Bob Williams, Livabliss, and RST Brands. Surya Inc. is proud to have been named to the Inc. 5000 list of America’s fastest-growing privately held companies for ten years in a row.

Job Summary

Responsible for the timely and accurate resolution of international account support requests through the provision of reliable, responsive and resourceful service in every interaction.  Acts as a Surya subject matter expert for International Account customers concerning Surya products, orders and fulfillment processes.  Reports directly to the International Sales Manager and interacts with all Surya departments to resolve issues for the customers.
 

Primary responsibilities

• Help troubleshoot problems with customer related issues.
• Provide accurate product and service information.
• Review open orders and ensure timely shipments.
• Provide quotes status tracking and reporting for all open international account projects.
• Ensure accurate order placement and fulfillment.
• Work closely with purchasing to ensure product flow and inventory levels.
• Maintain customer inventory feeds, pricing and order processes.
• Assist in the creation of customer facing presentations and product selections.
• Accurately document all customer interactions in appropriate systems.
• Troubleshoot and resolve issues to the satisfaction of customers as needed.
• Escalate recurring problems to immediate supervisor.
• Provide supervisor and Customer Care management with process improvement recommendations.

Job Requirements

• Passion for international business/cultures/diversity! 
• Demonstrate exceptional customer service skills.
• Demonstrate ability to accurately problem solve.
• Enjoy working with others in a team environment.
• Exceptional attention to detail is critically important!
• Knowledge of Microsoft office products, i.e., Excel, Outlook, Word.
• Adapts well to change and learning new processes.
• Demonstrates the understanding of balancing the needs of the business with customer needs.
• Ability to handle multiple projects at the same time

Preferred Experience

• Bilingual (any languages).
• College Student or just graduated.
• Some advanced degree work in a related field.
• Greater than two years of experience in a service support role.

Surya provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.