Self Pay Specialist - Full Time en Gunnison Valley Health

The Self-pay Specialist is responsible for handling patient responsibility balances and patient questions regarding outstanding patient balances.  Other duties include monthly follow up calls to patients for outstanding balances, updating information in CPSI, regenerating claims when new insurance information is available and verified, updating patient demographic information, setting up payment plans and any other duties required to obtain a positive patient satisfaction outcome.  The Self-pay Specialist will communicate in a compassionate and professional manner with patients and other hospital staff.

Education:  High School diploma or equivalent 

Experience: Healthcare experience preferred 

Duties:

• Maintains accurate account information at all times by documenting all actions taken to resolve the account in assigned software systems.
• Contacts insurance companies, managed care networks, organizations, patients, and/or employers to verify denied or paid claims for accuracy when needed.
• Accepts incoming patient calls, makes outgoing calls, and sends patient correspondence as required.
• Ability to explain insurance benefits, deductibles, co-insurance, and discounts to patients either in person, via mail or over the telephone.
• Educates patients on the financial policies of the hospital and directs them to appropriate resources as necessary.
• Acts as a liaison between the patient, the PFS Department, and other departments to ensure the patient receives excellent customer service.

Compensation: $18.90 - $23.00/hr, depending on experience.

Physical Requirements

Occasionally - Standing, crouching, squatting, stooping, stairs, lifting (0-20 lbs), carrying (0-20 lbs), pushing/pulling (20-50 lbs)

Frequently - Walking, sitting, reaching, reach across midline, handling, pinching

Continuously - Must be able to see with corrective eyewear, must be able to hear clearly with assistance

Benefits Eligibility 

Medical, dental, vision, health care FSA, dependent care FSA, and Lifestyle Spending Account: All active employees working 40 or more hours per pay period in a Full Time or Part Time position are eligible for benefits on the first of the month after hire.

Full Time staff are automatically enrolled in 401A plan as of date of hire.

Life and AD&D insurance: All active employees working 40 or more hours per pay period are eligible for benefits on the first of the month after hire date.

Short-term and long-term disability: All active employees working 60 or more hours per pay period are eligible for benefits on the first of the month after hire date.