Fire Sprinkler Deficiency Administrator en The Hiller Companies

Description

The Hiller Companies, LLC has an immediate opening for Fire Sprinkler Deficiency Administrator. If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today.

The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property all around the world.  Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as in domestic markets with offices across the United States.  With over 100 years in the industry, our mission is to ensure the highest standard of safety and innovation in comprehensive fire protection services, including installation, inspection, maintenance and repair of critical fire and life safety equipment.  Our team remains laser-focused on one goal - making the world a safer place.

Job Summary:  The Sprinkler Deficiency Admin is a critical support role to the Service Manager and Service Coordinators to help ensure strong communication amongst the services teams, timely completion of jobs, and the presence of proper documentation for all work performed by the field. The Primary role is estimating repair costs for both labor and materials that have been identified by field inspectors, for existing customer accounts. They are responsible for quoting products and services to correct identified deficiencies, while providing excellent customer service and completing turnovers in a timely manner. 

Key Responsibilities:

• Review assigned deficiencies and estimate labor and material for required fire and life safety system deficiencies for Fire Sprinkler systems.  
• Evaluate and quote all deficiencies submitted by Technicians during inspections. Work closely and communicate well with Service Technicians and Inspectors to ensure inspection and deficiencies are detailed, thorough and complete, keeping customers satisfaction a top priority. 
• Providing backup to service coordinators for scheduling services. 
• Reviewing all completed jobs and verifying inventory of service techs and cost materials to jobs appropriately during the job closure process. 
• Maintain and process inspection documentation as required during the job completion process. 
• Assisting Service Manager in tracking and addressing all jobs that are reopened due to missing information. 
• Aid Service Coordinators in the processing of PO’s and ordering materials as needed. 
• Serve as the point of contact for all 3rd party portals (IROL, etc.) 
• Send inspection reports to AHJ’s and completion of repair notices to 3rd part portals 
• Ensure work order extensions are requested in customer portals as required. 
• Assist with customer set up needs as needed. 
• Complete special projects as required. 
• Offer suggestions and solutions on improving efficiency of general procedures. 
• Assist with sending out quotes for existing customers that need a current quote to issue a purchase order for the service. 
• Assist with research and updating quotes for existing house customers. 
• Develop positive and ongoing relationships with customers and team members. 
• Other duties as required. 

Qualifications

What We Are Looking For:

• High School Diploma/GED, required.
• Some college preferred
• 2+ years’ experience of customer service experience is required.
• Prior service department experience is preferred, ideally in life and safety, and/or security and communications industry.
• Confident personality to properly negotiate with outside organization contacts, such as vendors and customers.
• Excellent oral and written communication skills. Proficient computer skills, including MS Office Programs and track record of learning and mastering new programs.
• Strong record-keeping, analytical skills, time management, and job prioritization skills.
• Remarkable organizational skills and attention to detail.
• Demonstrated understanding of workflow processes, service operation metrics and customer follow-up.

Hiller is a drug-free workplace, an equal opportunity employer and ADA compliant.

We are proud to operate according to our Core Values:  Passion to Perform, Trust to Act, Act Responsibly and Make It Fun.

Most employee benefits start from the first day of employment, including:

• Competitive compensation package, including pay advancement opportunities for industry certifications and continuing education
• Comprehensive benefits package, including health, dental & vision insurance, retirement plans, company paid & voluntary life insurance, company paid short-term disability, voluntary long-term disability, critical illness & accident insurance and paid time off
• Company-provided training, tools and equipment, including $150 annual boot allowance for employees required to wear safety boots in their jobs
• Career advancement potential within a growing company.

Join us in our mission to provide comprehensive fire protection solutions and peace of mind to our customers and together let's make the world a safer place.