Veterans- Administrative Specialist en Eau Claire County, WI

About the Department

The Administrative Specialist provides reception coverage and clerical support for the Veteran Services office. This position serves as initial contact of the Veteran Services office and offers services and information to Eau Claire County veterans and their families.

Position Duties

• Determines the needs of veterans and their families through effective evaluation methods; provides applicable information and guidance on available programs and services; refers to appropriate in-house staff or other agencies as applicable. 
• Interprets basic state and federal benefits eligibility requirements to distinguish which benefits veterans and their families may be qualified for; discusses and assists with different options; researches, applies, and finalizes all state benefits submissions; accesses state database for burial and/or recent returnees; assists with burial benefits and prepares burial benefits/documents; supports veterans with enrollment in VA healthcare; requests federal and state home loan certificates.
• Maintains confidential veteran information to ensure all records and information are accurately entered.
• Performs general clerical support duties applying expertise in administrative and clerical procedures; sets up and maintains files and file room; prepares and sends out correspondence and documents to veterans and their families; inventories office forms, brochures, flags, and flag holders and orders refills as necessary; answers and routes calls using multi-line telephone console.
• Performs other related duties as required or assigned.

Minimum Qualifications

• High school diploma or equivalent.
• Experience or training in an office setting.
• Appointment will be conditional upon successful completion of a criminal background check.
• Must have valid driver’s license, an acceptable driving record, and access to private transportation for work-related duties. 
• Must possess and maintain personal automobile insurance in the amount of $100,000/$300,000.

Other Qualifications

• One (1) year of paid or volunteer experience in an agency serving veterans or individuals with physical or developmental disabilities or mental health or substance use issues.
• One (1) year of paid experience working in an office setting.

• Keyboarding skills of 45 wpm.