On-Site Overnight Project Coach en Afni

Salary Range: 

$44,000 - $50,000

We are hiring an On-Site Overnight Project Coach to join our fun team in Tucson, AZ! In this role, you'll supervise and develop a team of call center agents. You'll drive performance, build a happy team, and help develop individual skills. *Position is on-site in our Tucson, AZ contact center. 

What you will be doing:

You'll start by going through a comprehensive paid training program for roughly 16 weeks to teach you the ropes and prepare you for the role. The expected training schedule is 10:00pm -7:00am AZ Monday-Friday. The post-training schedule will be overnight. Following training you will:

• Work with a team of people and help them get the most out of their natural talents.
• Manage a team of 15 or more call center agents who interact with our clients' customers who call us to get help.
• Collaborate with management and your peers to discover best practices and brainstorm ideas to solve challenges big and small.
• Identify opportunities for individual and team performance improvement, follow an improvement process, and bridge the gap.
• Positively resolve conflict and achieve excellent results by balancing a sense of empathy, care, and performance with customers and staff.
• Take care of some administrative tasks like managing time off, approving payroll adjustments, managing team schedule adherence, and monitoring performance results.