Manager, Billing en HomeServe USA

Position Overview:

The Manager, Billing is a lead position that drives the success of our billing team.  The key components of this position are the ability to manage payment processing, lead process improvement projects, develop analytical operations reports, and manage third party vendors.

Responsibilities:

• Manage day-to-day operations of billing team to maximize collection rates.
• Train, mentor and develop team members on both the technical and non-technical aspects of their positions.
• Provide data for ad hoc requests as needed. Must be able to think analytically and develop an expert understanding of business operational systems to query, summarize, and present information quickly and accurately.
• Ensure the integrity of the billing system by establishing the appropriate system of metrics and internal controls.
• Research new payment methods – determine feasibility and prepare recommendations and business case in support of recommendations.
• Lead efforts to improve and streamline current processes to drive efficiency, quality, and accuracy of billing operations.
• Maintain vendor relationships to ensure compliance with billing industry standards and industry trends.

Essential Functions:

Job Requirements:

• Minimum of 5 years’ experience in Operations with a focus on business analytics and project management.
• College degree or equivalent experience preferably in Business Operations, Information Technology, or a related field.
• Ability to communicate with internal and external personnel in a positive manner utilizing strong communication skills both written and verbal.
• Ability to converse at a technical level with IT.
• Demonstrated analytical and decision-making skills.
• Demonstrated ability to problem solve quickly in a fast-paced environment.

Minimum Physical Requirements: 

The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work. While performing the duties of this position, the employee is regularly required to listen, talk and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone.  The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to low.

Annual Salary Range (Chattanooga, TN): $71,859.60 $95,812.80

 Annual Bonus Potential: 10% 

This job description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.  

HomeServe USA is an equal opportunity employer.