Intake Coordinator en Brightli

Job Description:

Job Title: Intake Coordinator

Location: Saint Louis, Missouri

Department: Outpatient Services

Employment Type: Full-time

Job Summary:
Join our compassionate and collaborative behavioral health team in Saint Louis as an Intake Coordinator, where you’ll play an important role in supporting individuals seeking help and hope. This position is perfect for someone who is detail-oriented, empathetic, and motivated by the mission of improving lives through accessible, high-quality behavioral health services. As a valued team member, you’ll coordinate patient scheduling, ensure smooth daily operations, and help maintain accurate, confidential records — all while making a meaningful difference in the lives of those we serve.

In this role, you’ll manage appointment coordination, assist providers with administrative processes, update patient information in the electronic health record (EHR), and ensure the day-to-day operations of the outpatient department run efficiently. You’ll work closely with clinical staff and patients to ensure a seamless experience from intake through treatment.

This position offers…
· Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
· Mileage Reimbursement – Company paid for work functions requiring travel
· Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition
· Workplace Culture – An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
· Additional Perks & Benefits – Scroll down to bottom of this post to learn more

Key Responsibilities:
· Coordinate and manage the scheduling of patient appointments to ensure efficient clinic flow
· Collaborate with behavioral health providers to maintain established treatment and scheduling protocols
· Update and maintain accurate patient information in the EHR (Electronic Health Record) system
· Prepare the clinical team for day-to-day operations, ensuring materials and documentation are in order
· Set up instruments, materials, and equipment to support patient care and treatment preparation
· Greet and assist patients with patience, care, compassion, and understanding
· Maintain accurate, detailed, and confidential records according to established standards
· Uphold office procedures and behavioral health treatment protocols consistently
· Demonstrate professionalism and courtesy when interacting with patients, families, and staff

Education, Experience, and/or Credential Qualifications:
· High School Diploma or equivalent required
· Two or more years of related experience in a customer or patient-facing role preferred
· Prior healthcare or behavioral health experience preferred but not required

Additional Qualifications:
· Must have a valid driver’s license, acceptable driving record, and current auto insurance
· Must successfully complete background checks including criminal record, driving record, abuse/neglect, and fingerprint checks
· Must complete New Hire Orientation and all training requirements, including Relias, at the beginning of employment and annually thereafter
· Demonstrated ability to communicate effectively, manage time efficiently, and maintain organization in a fast-paced environment
· Proficient computer and data entry skills with the ability to learn new software systems quickly
· Compassionate and professional demeanor with strong interpersonal skills

Physical Requirements:
ADA Consideration - Sedentary work: Exerting up to 10 pounds of force occasionally (up to 1/3 of the time) and/or a negligible amount of force frequently (1/3 to 2/3 of the time) to lift, carry, push, or pull, or otherwise move objects, including the human body. Repetitive movements of hands, fingers, and arms for typing and/or writing during the work shift.

Sedentary work involves sitting most of the time but may involve walking or standing for brief periods. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Places for People is a Smoke and Tobacco Free Workplace.