Quality & Reliability Engineer en National Heritage Academies, Inc.

SUMMARY:

We are seeking a Quality & Reliability Engineer to join our Software Innovation team — a group of full-stack developers building modern applications using C#, Angular, and Azure/IIS. This role ensures that our software is not only fast and functional but also consistently high quality, resilient, and maintainable. The Quality & Reliability Engineer will design and implement automated testing frameworks, improve deployment reliability, and champion quality-driven development practices across the team.

COMPANY INFORMATION:

National Heritage Academies (NHA) partners with communities to build and operate public charter schools. Founded in 1995, today NHA serves over 100 schools in nine states, with more than 65,000 students in kindergarten through 12th grade. Our schools are designed to eliminate the achievement gap and provide school choice to families so their children are prepared for success in college, career, and life. A majority of our schools consistently outperform their local district on the state test. According to the Center for Research on Education Outcomes at Stanford University, NHA is a leading performer among charter schools and management organizations, outperforming both conventional district schools and other charter school operators. In addition, according to our employee survey, over 90% of respondents agree that the work they do is meaningful to them. Join our team.

DUTIES AND RESPONSIBILITIES:

• Develop and maintain robust automated test frameworks for UI, API, and integration testing.
• Embed quality checks early in the development lifecycle (shift-left testing).
• Partner with developers to ensure code is testable, maintainable, and well-instrumented.
• Design and manage performance, load, and regression test suites.
• Continuously improve test coverage and reduce false positives across environments.
• Integrate automated quality gates into CI/CD pipelines (Azure DevOps, GitHub Actions, or similar).
• Monitor build and deployment reliability and identify opportunities for optimization.
• Implement and maintain observability measures using tools such as Azure Application Insights.
• Build dashboards and metrics that make test health, defect trends, and release confidence visible to the team.
• Promote a “test early, test often” mindset across the team.
• Mentor developers on automated testing and quality best practices.
• Collaborate in planning and release readiness reviews with a focus on risk and quality.
• Perform additional duties as assigned.

QUALIFICATIONS:

Education:  Bachelor’s degree in Computer Science, Software Engineering, or a related field preferred.

Experience:  3+ years of experience in software testing, automation, or quality engineering. - Strong background in C# and/or TypeScript/JavaScript for writing test automation. - Experience with Azure DevOps, GitHub Actions, or other CI/CD systems. - Proficiency with modern test automation frameworks such as Playwright, Cypress, Selenium, xUnit, or NUnit. - Familiarity with REST API testing, SQL, and Azure services (App Services, Functions, etc.).

Preferred Qualifications:  Experience with performance and load testing tools (e.g., K6, JMeter, Locust). - Exposure to observability tools (Azure Monitor, Grafana, Application Insights). - Knowledge of Docker or Kubernetes. - Prior work experience in agile or innovation-focused development teams.

Skills and Abilities:  Strong analytical and problem-solving skills. - Excellent communication and collaboration abilities. - Ability to work independently or as part of a team. - High attention to detail and a commitment to continuous improvement.

This is an in-person position at our NHA Service Center located at 3850 Broadmoor Ave., Grand Rapids, MI.

Please click here to learn more about our core values.

National Heritage Academies is an equal opportunity employer.