%3Cdiv style=%22border-width:100%;direction:ltr;%22%3E%3Cdiv style=%22direction:ltr;margin-left:0in;margin-top:0in;width:6.5687in;%22%3E%3Cdiv style=%22direction:ltr;margin-left:0in;margin-top:0in;width:6.5687in;%22%3E%3Cp style=%22color:black;font-family:%26quot;Times New Roman%26quot;;font-size:11.0pt;margin:0in;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E1. Demonstrates courtesy, tact and professionalism when interacting with patients/guarantors and their family members, volunteers, physicians, and all other employees of the organization.%3C/span%3E%3C/p%3E%3Cp style=%22color:black;font-family:%26quot;Times New Roman%26quot;;font-size:11.0pt;margin:0in;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E2. Adheres to Department and Hospital policies and procedures.%3C/span%3E%3C/p%3E%3Cp style=%22color:black;font-family:%26quot;Times New Roman%26quot;;font-size:11.0pt;margin:0in;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E3. Counsels patients, guarantors and /or appropriate family members regarding internal financial assistance programs as well as, external financial assistance programs (Mass Health, Health Safety Net, Connector Care Programs, Medical Hardships, etc). Assists patients as needed with the application process for these programs.%3C/span%3E%3C/p%3E%3Cp style=%22color:black;font-family:%26quot;Times New Roman%26quot;;font-size:11.0pt;margin:0in;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E4. Communicates with managed care payors in order to facilitate coverage of medical services.%3C/span%3E%3C/p%3E%3Cp style=%22color:black;font-family:%26quot;Times New Roman%26quot;;font-size:11.0pt;margin:0in;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E5. Communicates as necessary and appropriate with other Hospital and Agency staff regarding patient%27s financial status.%3C/span%3E%3C/p%3E%3Cp style=%22color:black;font-family:%26quot;Times New Roman%26quot;;font-size:11.0pt;margin:0in;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E6. May make referrals to appropriate State, County and town Agencies as well as to community resource organizations.%3C/span%3E%3C/p%3E%3Cp style=%22color:black;font-family:%26quot;Times New Roman%26quot;;font-size:11.0pt;margin:0in;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E7. Maintains files, logs and records in accordance with department policy and procedure. Documents all contact and correspondence relative to job performance.%3C/span%3E%3C/p%3E%3Cp style=%22color:black;font-family:%26quot;Times New Roman%26quot;;font-size:11.0pt;margin:0in;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E8. Maintains confidentiality of sensitive information (i.e. patient and/or guarantor financial data, patient medical data, etc).%3C/span%3E%3C/p%3E%3Cp style=%22color:black;font-family:%26quot;Times New Roman%26quot;;font-size:11.0pt;margin:0in;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E9. Identifies operational and procedural issues, problems and errors, and constructively participates on an ongoing basis in development and implementation of solutions.%3C/span%3E%3C/p%3E%3Cp style=%22color:black;font-family:%26quot;Times New Roman%26quot;;font-size:11.0pt;margin:0in;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E10. Provides coverage for the Cashier as needed.%3C/span%3E%3C/p%3E%3Cp style=%22color:black;font-family:%26quot;Times New Roman%26quot;;font-size:11.0pt;margin:0in;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E11. Explain and process payments from patients which may include, but not limited to, co-pays, co-insurance, payment plans, deductibles and outstanding balances etc. Follow%3C/span%3E%3C/p%3E%3Cp style=%22color:black;font-family:%26quot;Times New Roman%26quot;;font-size:11.0pt;margin:0in;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3Edepartment procedures related to securing payment information and reconciling daily receipts.%3C/span%3E%3C/p%3E%3Cp style=%22color:black;font-family:%26quot;Times New Roman%26quot;;font-size:11.0pt;margin:0in;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E12. Performs other similar and/or related duties as required or directed by management.%3C/span%3E%3C/p%3E%3C/div%3E%3C/div%3E%3C/div%3E %3Cdiv style=%22border-width:100%;direction:ltr;%22%3E%3Cdiv style=%22direction:ltr;margin-left:0in;margin-top:0in;width:6.6041in;%22%3E%3Cdiv style=%22direction:ltr;margin-left:0in;margin-top:0in;width:6.6041in;%22%3E%3Cp style=%22color:black;font-family:%26quot;Times New Roman%26quot;;font-size:11.0pt;margin:0in;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E· Ability to read, write and speak effectively in English.%3C/span%3E%3C/p%3E%3Cp style=%22color:black;font-family:%26quot;Times New Roman%26quot;;font-size:11.0pt;margin:0in;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E· High School Diploma or General Education Diploma (GED) with one year of business concentration preferred.%3C/span%3E%3C/p%3E%3Cp style=%22color:black;font-family:%26quot;Times New Roman%26quot;;font-size:11.0pt;margin:0in;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E· Must type a minimum of 30 words per minute.%3C/span%3E%3C/p%3E%3Cp style=%22color:black;font-family:%26quot;Times New Roman%26quot;;font-size:11.0pt;margin:0in;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E· Basic Math skills, and ability to apply skills, as demonstrated by successful completion of a timed business math test, using manual and calculator aided computations to solve problems presented in a math test.%3C/span%3E%3C/p%3E%3Cp style=%22color:black;font-family:%26quot;Times New Roman%26quot;;font-size:11.0pt;margin:0in;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E· Basic computer skills with at least one year%27s experience with Health Information Systems (HIS).%3C/span%3E%3C/p%3E%3Cp style=%22color:black;font-family:%26quot;Times New Roman%26quot;;font-size:11.0pt;margin:0in;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E· One year of experience counseling or advising patients with respect to financial, public assistance or social service related programs, or demonstrated knowledge of medical benefits programs, benefits or eligibility criteria. OR Medical collection and clerical business office is required. Must be proficient in the use of calculators, and computers.%3C/span%3E%3C/p%3E%3Cp style=%22color:black;font-family:%26quot;Times New Roman%26quot;;font-size:11.0pt;margin:0in;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E· Must have excellent communication skills and demonstrated sensitivity to patient concerns regarding inability to meet financial responsibilities.%3C/span%3E%3C/p%3E%3Cp style=%22color:black;font-family:%26quot;Times New Roman%26quot;;font-size:11.0pt;margin:0in;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E· Successful completion of the Certified Application Counselor (CAC) training within one month of hire.%3C/span%3E%3C/p%3E%3C/div%3E%3C/div%3E%3C/div%3E
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