Public Benefits Triage Specialist en Loudoun County Government, VA

About the Department

Loudoun County is one of the fastest growing counties in the country, known for its excellent quality of life and strong economy, while embracing its historic presence. Located 35 miles west of Washington DC, Loudoun County offers a diverse blend of cultural, recreational, and educational opportunities. Loudoun County Department of Family Services seeks a dedicated and experienced professional for a Public Benefits Triage Specialist. The successful candidate will join the Public Benefits program within the Department of Family Services which envisions better health, safety, and well-being for all. We support individuals and families in the community to live their best lives while advocating for those most vulnerable and respecting their right to self- determination.

Position Duties

The Public Benefits Triage Specialist serves as the first point of contact for customers seeking assistance with public benefit programs such as SNAP, Medicaid, and TANF. This position provides high-quality, front-line customer service by answering inquiries, helping customers complete required forms, gathering necessary documentation, and guiding them through the eligibility process. The Specialist also educates the public about available programs, assists with applications, and may be assigned cases or renewals to ensure timely service delivery.

Successful candidates are:

• Skilled at providing prompt, professional, and compassionate customer service in a fast-paced environment.
• Strong team players who build positive relationships with clients, colleagues, and community partners.
• Able to communicate clearly and effectively, both verbally and in writing.
  
• Comfortable working with individuals from diverse cultural and socioeconomic backgrounds, including those in stressful situations.
• Proficient in using automated systems to document and process case information accurately and efficiently.
• Detail-oriented with strong analytical and mathematical skills to interpret and apply complex public assistance policies.
• Highly organized, able to manage multiple priorities, deadlines, and high volumes of customer interactions.
  

Minimum Qualifications

Associate’s degree; three (3) years of directly related experience in a customer service or social/human services setting; or equivalent combination of education and experience.

Preferred Qualifications:

• Bi-lingual skills in Spanish and English. 
• Public Benefits policy knowledge and experience processing SNAP, Medicaid, and TANF applications and renewals.
  

Other Qualifications

• The successful candidate must pass pre-employment background checks which may include criminal, credit, Child Protective Services (CPS), and DMV. 
• Must have a valid driver’s license and good driving record (driving records may be reviewed annually for continued qualification. 
• Must hold or obtain certifications required by the Department.