IT Service Desk Specialist III en Verawholehealth
Verawholehealth · Sandy, Estados Unidos De América · Onsite
- Professional
- Oficina en Sandy
Job Description Summary
apree health is seeking an experienced and proactive IT Service Desk Specialist III to be a core member of our corporate IT Service Desk team. Based in our Sandy, UT office, this role is critical for providing high-level technical support, managing corporate IT infrastructure, and ensuring compliance across our enterprise.
How will you make an impact & Requirements
The ideal candidate thrives in a fast-paced environment, possesses expert-level troubleshooting skills, and is committed to maintaining best-in-class IT services and security for our corporate employees and executive staff.
Responsibilities:
Service & Support
Serve as an escalation point for complex technical issues, effectively resolving incidents for corporate and clinical users, call center employees, vendors, and team members.
Prioritize, manage, and efficiently resolve incoming support helpdesk requests.
Maintain ticket discipline in Jira, ensuring comprehensive documentation in Confluence to facilitate knowledge sharing and efficient troubleshooting.
Provide a high level of customer support to end-users in the office and remotely.
Participate in an on-call rotation for after-hours support and be the first point of contact for relevant escalations.
Systems Administration & Infrastructure
Administer and optimize our corporate technology stack, including Google Cloud Platform (GCP), Microsoft Azure, and Active Directory/Entra ID.
Leverage ManageEngine tools (e.g., Endpoint Central) for efficient endpoint management, system maintenance, and troubleshooting.
Support the Sandy, Utah corporate office’s IT infrastructure, including supplying hardware for in-person and remote employees, supporting and maintaining A/V systems, managing IT equipment during corporate events, providing in-person troubleshooting for technical issues, etc.
Responsible for shipping and receiving laptops, monitors, and other peripherals to users throughout the organization.
Manage corporate Google Workspace (formerly G Suite) and Single Sign-On (SSO) administration.
Provide occasional Executive support, including support for Mac OS and specialized A/V systems.
Administer and support corporate collaboration tools, including Slack and Google Meet conference room systems.
Deploy and maintain critical corporate systems and hardware across multiple office locations.
Assist in the planning, evaluation, testing, and implementation of new processes and technology.
Compliance & Asset Management
Contribute to successful SOC2 and HITRUST audits, ensuring compliance with industry standards and regulatory requirements.
Work within a healthcare data environment while adhering to HIPAA, SOC II, and HITRUST compliance restrictions.
Proactively manage the entire lifecycle of IT assets (laptops, monitors, printers, etc.) for the apree health business unit from procurement to deployment, ensuring optimal performance and security.
Streamline and maintain IT asset management processes using Google and ManageEngine tools, improving visibility and reducing downtime.
Enforce and escalate priority security issues according to company policy
Qualifications:
Required Experience
Self-starter with the ability to learn new technologies and systems quickly and with enthusiasm.
Experience with Windows remote management and support.
Direct experience with and commitment to working in a HIPAA, SOC II, and HITRUST compliant environment.
Excellent interpersonal and face-to-face communication skills, with a strong focus on patience and customer service.
Experience with advanced ticketing and/or documentation platforms like Jira Service Management and Confluence.
Experience with corporate technologies and computer hardware and performing basic to advanced troubleshooting.
Nice to Have
2+ years experience in corporate IT or technical support and administration, or equivalent formal training.
Experience administering and troubleshooting corporate infrastructure, including Active Directory/Entra ID, Azure, and/or GCP.
Prior experience with ManageEngine Endpoint Central or similar endpoint management platforms (e.g., Microsoft Intune/Endpoint Manager).
Experience with Jira Service Management project administration.
Networking hardware experience (switches, access points, etc.).
Experience with security and access systems like Citrix and VPN.
Apple Mac support and A/V and conference room support experience.
Key Attributes
Self-management and the ability to work effectively in a distributed team environment.
A strong growth mindset and intellectual curiosity about emerging technologies.
Thrives on challenges and approaches work with ownership, openness, and optimism
Physical Demands
Requires the ability to sit, stand, and walk for extended periods.
Occasional lifting and carrying of items up to 50 pounds.
Must be able to work on-site M-F in the Sandy, UT office location.
Compensation: $22/hr. - $28/hr.
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