Supervisor - Regional Crisis Line en Thurston Mason BH-ASO/OHRS

Description

The Regional Crisis Line Supervisor position provides direct supervision, training, and guidance to a team of crisis clinicians that triage, assess risk, and provide crisis intervention by phone. This position will facilitate staff scheduling and assignments to ensure 24/7/365 coverage, oversee day to day operations, and will be able to step in and support the team with coverage on the crisis line as necessary. The Regional Crisis Line Supervisor provides case consultation to staff and administrators, coordinates with mobile crisis teams and designated crisis responders, and responds to community inquiries. 

The ideal candidate will be familiar with behavioral health, social services, and community resources in the Thurston and Mason County regions. This candidate would collaborate effectively between crisis system partners, be knowledgeable on regulations and guidelines regarding crisis phone services,  as well as strong critical thinking skills . Preference is given to those with three years of experience providing crisis intervention, experience working on a crisis phone line, and/or a licensed Substance Use Disorder Professional (SUDP).

Olympic Health and Recovery Services (OHRS) is a dynamic and rapidly growing organization serving the most vulnerable in our communities. OHRS Regional Crisis Line is accredited through the International Council for Helplines. Services are provided for a 7-county regional area to include: Cowlitz, Grays Harbor, Lewis, Mason, Pacific, Thurston, and Wahkiakum counties. This position serves primarily the Thurston Mason region with some cross coverage . 

Salary: $91,395.20 - $119,100.80 per year based on education, experience, and parity within the organization.
 
Schedule: Mon. - Fri. 11AM - 7PM. The Regional Crisis Line Supervisor may fill open staff shifts as they emerge to provide necessary coverage.
 
Initial review of applications will begin on 11/3/2025.

MAJOR RESPONSIBILITIES:

• Oversee the day-to-day operation of the Regional Crisis Line team, consisting of Crisis Services Clinicians; determine work schedule and assignments to ensure full coverage of seven county regional area.
• Provide technical oversight, case consultation, supervision, trouble shooting and problem resolution which includes development of safety plans and referrals to other services and resources to support an individual’s safety.
• Interpret procedural guidelines for staff and provide assistance and direction to Crisis Services Clinicians concerning technical work.
• Train, supervise and evaluate staff performance; provide coaching, counseling and corrective action for performance issues.
• Responsible for delivering and maintaining quality crisis training that incorporates best practices in assessing risk, and the delivery of crisis intervention and stabilization services to all populations.
• Review cases and legal paperwork for proper documentation, appropriate decision making and quality of work; conduct quality assurance reviews; develop service protocols.
• Provides support to other agency clinicians in the form of consultation and assistance with joint outreach.
• Provides direct crisis services as required and assists staff in escalated cases.
• Provides assistance with answering calls on the Regional Crisis Line as necessary.
• Supports the operationalization of a schedule that ensures adequate 24/7/365 coverage for regional crisis services line. May provide coverage for vacant shifts that require coverage.
• Assists with audits and reviews including preparation as requested.
• May be required to work with elected officials, OHRS leadership, and other stakeholders as appropriate.
• Serves as RCL liaison with Thurston-Mason BH-ASO and local providers to include crisis outreach teams.
• Demonstrate the OHRS mission, purpose, values and beliefs in everyday language and contact with the internal and external stakeholders
• Keeps Crisis Services Manager, Clinical Director, and Management Team informed of pertinent matters on a regular basis.
• Duties and responsibilities may be added, deleted and/or changed at the discretion of management.

BENEFITS:
TMBH-ASO/OHRS provides comprehensive benefits for full-time employees including medical/dental/vision plan options (many with no employee paid monthly premium depending on plan choice, and dependent coverage options), and life insurance and disability insurance options. Eligible employees participate in WA State PERS retirement plans and employees may elect additional pre and post tax deferred compensation retirement options. Employees receive a PTO package earning a minimum of 140 hours annually and 12 paid holidays. Other tax deferred options include Flexible Spending Accounts (FSA), and Health Savings Accounts (HSA). Find more information at www.tmbhcareers.org. 

Qualifications

QUALIFICATIONS: 
• Master’s Degree or further advanced degree in counseling or one of the social sciences.  Bachelor's degree in social sciences with 5 years experience in direct treatment that was gained under supervision of an MHP and under a credential issued by WA DOH may be substituted. 
• Meets WA state qualifications to be a Mental Health Professional. 
• Licensed by the WA Department of Health as a Social Worker, Mental Health Counselor, Marriage and Family Therapist, Psychologist or BSN/RN, or as a Licensed Agency Affiliated Counselor. Certified Agency Affiliated Counselor license may be considered. 
• At least two years of experience in direct treatment of mentally ill or emotionally disturbed persons. 
• Experience with crisis intervention, including risk assessments.
• Three (3) or more years professional, administrative, and/or supervisory experience providing services to individuals with Behavioral Health or Substance Use Disorders.  Any equivalent combination of experience and education that provides the applicant with the desired knowledge, skills and ability required to perform the essential job functions may be considered.
• Ability to utilize a personal computer with applicable software to successfully perform essential job functions of the position including word processing, spread sheet, electronic health record systems, analysis, information retrieval, and tracking.
• Valid WA State Driver’s license and satisfactory motor vehicle record required.
• Must pass criminal background clearances and excluded party sanctions.

Preferred:
• Three (3) years experience providing crisis intervention services.
• Experience working on a crisis line.
• Licensed Substance Use Disorder Professional

SKILLS AND ABILITIES:
• Provide technical assistance and education to families, providers and local agencies.  
• Ability to communicate effectively with individuals and groups regarding complex or controversial public policy issues or service as well as establish and maintain effective working relations with elected officials, staff and the community.
• Ability to use the principles of recovery and person-centered treatment within the context of involuntary treatment assessment. 
• Ability to work in high stress, high demand environment while communicating clearly and effectively with stakeholders.
• Ability to write clear and concise reports and correspondence.
• Ability to work collaboratively as part of a team and respectfully manage differences, opposing perspectives, opinions, and interests.
• Ability to remain flexible and adaptable to change.
• Strong critical thinking skills, ability to conceptualize and implement creative solutions.
• Ability to develop knowledge and skills to implement a robust crisis training program that incorporates best practices in assessing risk, and the delivery of crisis intervention and stabilization services to all populations. 
• Promote and champion the values of partnership, teamwork, compassion and integrity in all dealings within and outside of OHRS.
WORKING CONDITIONS: 
• Primarily works in an office environment which may involve sitting and use of computer for extended periods of time.   Hybrid remote options may be available with demonstrated competencies, approval of supervisor, and based on the needs of the team and organization. .
• This position will expose you to conversations about suicide, mental health issues and staff responding to crisis situations.
• This position is part of a team of supervisors supporting the Crisis Services team.
• Service responsibilities require on-call availability, including nights, weekends, and holidays as needed.
• Minimal physical exertion is required. May be required to lift or move boxes/equipment weighing up to 25 lbs.