Equipment Technician Supervisor en SBM Management Services
SBM Management Services · New Orleans, Estados Unidos De América · Onsite
- Professional
- Oficina en New Orleans
- Must be able to perform all duties and assignments of the Equipment Technician
- Coordinate and supervise the activities of employees in the Disinfect and Delivery program
- Develop working schedule for Technicians
- Coordinate Technicians activity
- Redirect Technicians if urgency arises
- Monitor hours worked, punctuality and attendance of Technicians
- Support employment related responsibilities including onboarding, new hire training, coaching to meet Service Level Agreements, performance management, attendance management, upskill training, and escalation resolution
- Be trained on cleaning advanced medical equipment for support of Technicians
- Improve order response time
- Answer phone and fulfil phone requests as needed
- Ensure consistent communication among Technicians
- Communicate with stakeholders
- Perform spot checks throughout the shift
- Escalate Clinical concerns to Manager
- Reporting to customer as required
- Ensure training of new employees in tasks, safety, policies, and procedures
- Identify and escalate overtime needs
- Ensure that services meet the needs of the site
- Ensure personnel have the equipment and supplies necessary to perform their job
- Issues supplies to equipment technicians as needed
- Conduct regular quality, service, and safety inspections of assigned areas and report the results of the inspections with particular emphasis on needed repairs
- Ensure specified contract services are provided by the contractor by inspecting the work performed
- Advise the immediate supervisor when shortcomings or other deficiencies of work are noted
- Report employee personnel and customer issues to supervisor
- Report accidents and incidents to the supervisor immediately
- Carry out management responsibilities in accordance with the organization's policies and applicable laws
- Assign and direct work
- Ensure each team member works in conformance with SBM and GE policies and procedures
- Ensure operational excellence through training, coaching, disciplining, and encouragement of team members
- Address complaints and resolve problems
- Ensure employees are properly trained on tasks and safety requirements
- Monitor employees for proper use of personal protective equipment, and supplies
- Provide recommendations for corrective action on areas that need improvement
- Review and maintain employee’s records such as attendance and metric data
- Correct at risk behavior then reports to the supervisor immediately
- High School diploma or GED
- May be required to have a valid driver’s license.
- Ability to read and interpret instructions, procedures, manuals, and other documents
- Strong verbal and written communication skills
- Knowledge of cleaning methods and equipment and willing to share with team
- Knowledge of the upkeep and care of the cleaning equipment
- Knowledge of cleaning chemicals, and their safe, efficient use