Service Line Coordinator en Mass General Brigham
Mass General Brigham · Boston, Estados Unidos De América · Onsite
- Professional
- Oficina en Boston
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
SummaryResponsible for overseeing and coordinating the activities of a specific service line within the organization.
Does this position require Patient Care?
No
Essential Functions
Supervise and coordinate the activities of service line staff, including assigning tasks, monitoring performance, and providing feedback.
Conduct regular performance evaluations and address performance issues as necessary.
Provide coaching, training, and development opportunities to enhance the skills and knowledge of team members.
Foster a positive work culture, promote teamwork, and encourage open communication.
Monitor service line operations to ensure timely and efficient service delivery.
Implement and enforce quality assurance processes and standards to maintain high-quality service levels.
Qualifications
Education
High School Diploma or Equivalent required
Bachelor's Degree preferred
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
Certified Registered Central Service Technician [CRCST] - Healthcare Sterile Processing Association (HSPA) required
Experience
Experience in a supervisory or managerial role, preferably in a service-oriented industry. 1-2 years preferred
Knowledge, Skills and Abilities
- Strong leadership and people management skills.
- Excellent communication and interpersonal skills.
- Ability to motivate and inspire a team to achieve targets and meet service standards.
- Strong problem-solving and decision-making abilities.
- Knowledge of service line operations, processes, and best practices.
- Familiarity with quality assurance principles and methodologies.
- Proficient in using relevant software applications and systems.
- Excellent organizational and time management skills.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$30.00 - $43.63/Hourly
Grade
6
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
