Student Aid & Scholarships Funding Navigator en Clover Park Technical College, WA

About the Department

The Student Aid & Scholarships Funding Navigator provides student–focused support and advises students and families through the financial aid processes. They provide a sophisticated understanding of FAFSA/WASFA application processes, scholarship opportunities and financial aid policies and procedures, as well as the ability to explain these policies and procedures to current students, prospective students and their families. This position’s responsibilities require excellent customer service in-person, phone, and email to both internal and external customers. 

This position fulfills the College’s mission by providing access to educating tomorrow’s workforce. This position will be primarily stationed at the Eastside Training Center located at 6002 E McKinley Ave Tacoma, WA 98404

Clover Park Technical College celebrates the many individuals that make up our community and embraces the opportunity to learn from our differences and similarities.  CPTC values equity and respect we seek to create an environment of innovation and excellence that focuses on student success, lifelong learning, and social responsibility.  

This position has been designated as a bargaining unit position represented by the Aft Professional Staff, Local 6431.

Position Duties

Duty: Financial aid advocacy/case management 
Tasks include:

• Utilizing workshops, individual appointments, web tools, email, social media and telephone to disseminate accurate and clear information while advising and directly supporting students and their families thru the financial aid application process. 
• Meet with students and families to develop a financial plan to cover any unmet financial need and troubleshoot application issues. 
• Collaborate with other offices and departments to provide appropriate case management and resources to students.
• Assist with financial aid outreach events at local high schools and community events/fairs.
• Assist in creating culturally responsive financial aid materials.

Duty: File review 
Tasks include: 

• Evaluate financial aid applications, reviewing available options when determining eligibility, including the use of professional judgement decisions as they relate to special circumstances presented by applicants, using existing knowledge of federal, state, and institutional regulations. 
• Verify student applications and assist with fund calculations, awarding, and packaging on computerized financial aid management systems. 
• Interpret and apply regulations, policies and procedures and use financial aid computer applications. 
• Meet with students to discuss all available financial aid funding options. 
• Contact students as needed for documentation.

Duty: Satisfactory Academic Progress 
Tasks include: 

• Review, determine, and run batch SAP statuses in CTC link system. 
• Cancel or adjust aid as necessary on all appropriate systems. 
• Communicate with students about SAP status and appeal process

Duty: Customer Service and Professional Development 
Tasks include: 

• Maintain knowledge of and adhere to Family Educational Rights and Privacy Act (FERPA) rules/regulations with regard to student information while providing information to students, parents, faculty/staff, external agencies, and others when working at the front counter, workshops (on and off campus), appointments, emails, and phone calls. 
• Provide excellent customer service to students, faculty, staff, and visitors in a professional and courteous manner. 
• Respond to telephone and email inquiries in a timely manner. 
• Participate in trainings and other professional development opportunities as directed by supervisor, Associate Dean, Dean, or Vice President of Student Success.
• Provide evening hours coverage as necessary. 
• Lead and assist with training of other student aid & scholarships employees.

Minimum Qualifications

• Bachelor’s degree from an accredited institution or equivalent years of applicable work experience in student funding, financial aid, counseling, social work, education, etc. 
• Cannot be in loan default or in overpayment status of any type of financial aid. (Upon hire, employee will be required to apply and gain approval access to the National Student Loan Database System for the Department of Education). 
• Ability to work well with others in a team environment.

Other Qualifications

• Experience in administering one or more federal/state student aid programs. 
• Experience with Oracle or the Washington Community and Technical College CTC link( Peoplesoft) system.
• Professional experience in effective communication in English both verbally and in writing, using proper grammar composing, proofreading and finalizing grammatically correct documents and business communications for submission to required agencies.
• Experience in case management. 
• Bilingual 

Application Instructions

• Complete application
• Attach your CTC certifications and/or industry-recognized credentials
• Upload a resume and cover letter describing your skills and experience
• Complete Supplemental Questions

All offers of employment at Clover Park Technical College are contingent upon successful completion of background checks, including criminal history. Information obtained from the background checks will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the specific position.

Should you have any difficulties uploading your documents, don't hesitate to contact NeoGov Technical Support at 1-855-524-5627, Mon-Fri 6:00 AM to 6:00 PM Pacific Time

Supplemental Information

At this time, Clover Park Technical College is not sponsoring H1-B Visas.

Land Acknowledgement Statement 

We acknowledge that we are on the traditional land of the Puget Sound Salish peoples belonging to the Puyallup, Steilacoom, Nisqually, and Squaxin Island tribes and bands, and we honor and thank the traditional caretakers of this land. We value the tribes in our community, and the impact that they continue to make on our college to this day. For more information about CPTC's commitment to indigenous tribes, please visithttp://www.cptc.edu/diversity

Why Work at Clover Park Technical College?

At Clover Park Technical College, we are proud to be part of Washington State's Community and Technical College system, supported by the State Board for Community and Technical Colleges (SBCTC). Our institution is dedicated to building strong individuals, families, and communities by providing accessible, high-quality education and training.

Working here means being part of a team that empowers students to develop their skills and talents, preparing them to become engaged global citizens. Our faculty and staff create a dynamic learning environment where students feel supported and motivated to succeed. As an employee, you’ll have opportunities to participate in college events, clubs, and committees that foster engagement and connection. Guest speakers and professional development opportunities further enrich the experience, ensuring that both students and staff continue to grow and thrive.

Our History

Clover Park Technical College is located in Lakewood, Washington. Our college has a rich history of professional and technical education dating back to the 1940s, when Clover Park School District established a War Production program, training civilians as auto mechanics, aircraft-service mechanics, ship-fitters, welders, and blueprint readers. Now, CPTC offers more than forty programs in Aerospace, Advanced Manufacturing, Health Sciences, Human Services, Business, Hospitality, Science Technology, Engineering, Transportation and Trades.

CPTC has two campuses: Our main campus is located in Lakewood, WA, and our South Hill Campus is located in Puyallup, WA.

Learn more about Clover Park Technical College by visiting About CPTC. 

Jeanne Clery Statement 

Notice of Availability of Annual Security Report: Clover Park Technical College's Annual Security Report is available online athttp://www.cptc.edu/risk/safety/security. 

Equal Opportunity Employer

Clover Park Technical College is an equal opportunity employer and committed to principles of diversity. We consider applicants for all positions without regard to race, color, creed, religion, age, marital status, national origin, sex, sexual orientation, disability, genetic information or status as a disabled veteran or Vietnam-era veteran.

Non-Discrimination Statement

Clover Park Technical College does not discriminate on the basis of race, color, national origin, age, perceived or actual physical or mental disability, pregnancy, genetic information, sex, sexual orientation, gender identity, marital status, creed, religion, honorably discharged veteran or military status, or use of a trained guide dog or service animal.

For inquiries, please contact:

• Title IX Coordinator: James Neblett, Associate Vice President for Human Resources & Culture 253-589-5533 |[email protected]
• Section 504/Disability Coordinator: Sarah Addington, Manager of Student Disability Services 253-589-5755 |  [email protected]

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