Assistant Service Manager en Campers Inn RV

Campers Inn RV is looking for an Assistant Service Manager. This role is responsible for leading the service operations and service employees.

At Campers Inn RV, our vision is to be the Trusted Resource and preferred dealership for our employees, customers and partners, and the industry’s innovation leader and positive disruptor. Positioned for global growth, we are the most respected brand in the business, creating value with all of our dealerships by providing career opportunities for our employees and making our communities better. We are guided by our company’s values of Integrity, Teamwork, Continuous Improvement and Corporate Sustainability, at all levels and in all areas of both our business and individual work decisions and actions.

Established in 1966 by Art and Fran Hirsch, Campers Inn RV has grown to become the Nation's Largest Family-Operated RV Dealership with over 35 locations in 18 states. Established on the principle that every customer deserves to be treated fairly and with respect, we focus on providing 5-star customer service to everyone who walks through our doors. Since 2010, Campers Inn RV has been consistently named Top 50 RV Dealership in the U.S. and was recently named, by RVBusiness, one of the Top 5 Blue Ribbon RV Dealerships.

Pay Range - $70,000 - $90,000 a year with commission  

What We Offer

• Ongoing career development opportunities: Specialized job training, certifications, and professional development, and assistance in continuing education
• Comprehensive health and welfare plan to all full-time employees (30+ hours/week), including: 
  1. Major Medical Insurance
  2. Dental Insurance
  3. Vision Insurance
  4. Life Insurance (Basic, Supplemental, Spouse, and Child available)
  5. Employee Assistance Program (EAP)
  6. Paid Time Off
  7. Qualified retirement plan (401k)
• Fair and competitive compensation

Essential Job Functions

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Responsible for leading the service operations and service employees under limited supervision by the Service Manager.
• Training service employees to operate at optimal efficiency.
• Ensure that employees are being managed on a daily basis; ensure that there are weekly meetings with direct reports, and the meetings will cover issues, productivity, safety, training, and other pertinent topics
• Identify and provide solution for issues to avoid escalation. 
• Ability to prioritize and delegate tasks in order to manage a high volume service department.
• Cultivate employee tenure through recognition, personal development, and high morale
• Ensure Service division is running smoothly and working in conjunction with Parts and Sales.
• Maintain accurate monthly, quarterly, and year-end reports.
• Proven customer service experience 

Qualifications

• Education: 
  1. High school diploma or equivalent is required
• License & Certifications:
  1. Valid driver’s license and good driving record is preferred
• Experience:         
  • Prior service experience required, preferably in RV or Automotive industry
  • Management experience in an automotive service department is preferred
  • Strong customer service skills
• Abilities:              
  1. Must possess strong conflict resolution skills
  2. Strong written and verbal communication skills
  3. Commitment to superior customer service
  4. Ability to read and understand reports Ability to operate the department profitably within dealership guidelines 
  5. Must be results-driven and have a desire to make a positive impact
  6. Proficient with MS Office, including Excel 
  7. Knowledge of or ability to learn company system applications, including Motility Systems2K and other software as applicable
  8. Ability to withstand occasional exposure to high places; fumes or airborne particles; and toxic or caustic chemicals
  9. Ability to bend or sit for long periods of time
  10. Ability to be able to reach above shoulders and lift a minimum of 50 pounds

Camper’s Inn RV is proud to be an Equal Opportunity Employer and Drug Free workplace. We are committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Camper’s Inn RV makes hiring decisions based solely on qualifications, merit, and business needs at the time.