Clinical Engineering Database Support Technician - Remote en Aah
Aah · Milwaukee, Estados Unidos De América · Remote
- Professional
Department:
Status:
Benefits Eligible:
Hours Per Week:
Schedule Details/Additional Information:
100% remote
M-F: standard business hours
This position is one of two that are to be responsible for supporting data entry, preparing files for mass-import, updating support status on installed equipment (over 350,000 assets currently) and any other related work to support the Clinical Engineering program for the enterprise (IL/WI/NC/GA).
Pay Range
$20.40 - $30.60Major Responsibilities:
- Responsible for receipt & dispatch of customer service requests & other inquiries through the CMMS work order system and/or via phone. Includes monitoring and recording internal resource availability, call escalation, and vendor management/scheduling.
- Processes HTM purchase requisitions of goods, services, and contract pools into purchase orders per departmental workflow, including obtaining proper levels of approval authority.
- As needed, trains front-line team members, suggests alternative sourcing, provides requestor updates to order status and escalates, coordinates with A/P to vet new vendors, ensures HTM compliance with preferred supplier vendor policies, and manages updates to purchase orders.
- Ensures all invoices are entered into AP system. Reconciles invoice (or contracted service reports), PO line items, and receipts prior to coding and authorizing payments.
- Documents and escalates variances with internal resources and vendors per department procedures.
- Provides SharePoint and CMMS data entry and updates under direction of an HTM leader.
- Compiles reports.
- Coordinates meeting planning and event logistics. Other duties as assigned.
Education/Experience Required:
- Associates degree in business, accounting, or related field, or five or more years experience working within a healthcare office environment
Knowledge, Skills & Abilities Required:
- Excellent communication skills and understanding of basic medical equipment terminology in order to interpret problems described by service requesters.
- Ability to enter and retrieve data from selected software packages such as CMMS work order systems, SharePoint sites and libraries, and invoicing applications as required for daily work activities.
- Effective use of Outlook, excel and other business software.
- Demonstrates accuracy, thoroughness, and orderliness in performing job duties.
- Ability to work independently and as part of a team.
- Excellent customer service and communication skills. Ability to prioritize multiple, simultaneous work requests.
- Strong interpersonal, organizational and customer service skills.
- Ability to maintain a calm, professional demeanor under pressure.
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
Our Commitment to You:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
Compensation
- Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
- Premium pay such as shift, on call, and more based on a teammate's job
- Incentive pay for select positions
- Opportunity for annual increases based on performance
Benefits and more
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
About Advocate Health
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.
