Software Developer - Production Support - Plano, Tx (205459) en Amdocs

Who are we?

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visit www.amdocs.com 

At Amdocs, our mission is to empower our employees to 'Live Amazing, Do Amazing' every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world.

In one sentence

Responsible for monitoring Data Warehouse Applications’ Jobs and Processes and trouble shooting them in case of failures on both On-Prem and Cloud environments.

What will your job look like?

• Monitoring Data Warehouse Applications’ Jobs and processes. Trouble shooting them in case of failures and taking lead to resolve them
• Provide Operational support like Stopping/Starting Data warehouse Apps’ Jobs and Processes during maintenance of environments/servers on both On-Prem and Cloud environments
• Review Deployment guide and provide Deployment support for new projects related to Data warehouse Apps
• Lead complex production issues, coordinate with several teams and drive the issues to resolution
• Help with documentation of production processes and procedures, job guides and aides
 

All you need is...

• Bachelor’s degree in Science/IT/Computer Science or equivalent.
• Linux knowledge and familiarity in working in Linux environment.
• Relational DB concepts and use of it (Oracle/SQL / MySQL or similar).
• Good communication skills, both verbal and written.
• Collaborate with your counter-part Teams at Offshore and Nearshore and also with other Teams like Development, Infrastructure and DBA.
• Able to work independently, talk to clients, address questions, concerns and drive issues to a closure.
• Ability to learn new technologies quickly.
• Flexible with timing, shift can be from 8AM-5PM or 12PM-9PM. Willing to work on shifts on weekends, once every 3 to 4 weeks (Roster is prepared in advance).
 

Nice to Have...

• Experience in IT Operations and Production support.
• Knowledge and experience in Linux scripting languages (Shell or Bash).
• TWS (Tivoli Work Scheduler) or any other similar Job scheduler.
• Azure and Snowflake experience and certification.

Why you will love this job:

• Gain and enrich your experience in IT Operations by providing production support to ATT’s Data Warehouse Apps which is one of the largest Data Warehouse implementations in the world.
• Opportunity to learn new technology like Snowflake and new cloud technologies on Azure.
• You will have the opportunity to work in a growing organization, with ever growing opportunities for personal growth.
• We provide stellar benefits including but not limited to, health, dental, unlimited vacation and parental leave!