General Manager - Cain Park en City of Cleveland Heights, OH

About the Department

SUMMARY:   Incumbent is responsible for bringing structured management to our performing arts Amphitheatre at Cain Park. The successful candidate will work closely with the creative team and artistic director to ensure performances are operated on time and with efficiency. It will be necessary that the GM is capable of handling multiple responsibilities simultaneously while remaining calm under pressure. Oversee the maintenance and operations of Cain Park’s performance venues under the direction of the Director of Parks & Recreation.

Position Duties

ESSENTIAL DUTIES & RESPONSIBILITIES:
The list of duties and responsibilities is illustrative only, and is not a comprehensive listing of all the duties and responsibilities performed.

• Design, coordinate and implement performing arts programming inclusive of various mediums (i.e., dance, music, drama etc.)
• Booking performers through contract negotiations within budgetary guidelines
• Coordinating with staff for theatre operations including costuming, lighting and designing
• Support curators in cultivating installations of art gallery offerings
• Communicate effectively with actors and other performing artists
• Creating and managing the budget
• Works with the Assistant General Manager to manage exhibiting artists while organizing booths for an annual arts festival
• Ability to work a flexible schedule, including weekends, evenings and holidays as required. 
• Establishes and monitors an inventory of equipment for performing arts.
• Maintain positive working relationships with relevant groups including the Actors’ Equity Association, national talent agents, and local artists/performers/technicians
• Perform multiple HR functions including hiring, coaching and staff evaluation
• Supervises staff to include prioritizing and assigning work; scheduling staff; conducting performance evaluations; ensuring staff are trained; ensuring employees follow policies and procedures; maintaining a healthy and safe work environment; and making hiring, termination, and disciplinary recommendations
• Plans, develops, markets, and evaluates all Cain Park performance venue, art gallery activities and special events
• Establishes rules and procedures for efficient and effective operation of program; monitors program compliance with laws, rules, and regulations related to provision of recreation and related services; recommends improvements and modifications; prepares various program reports on activities
• Supervises the development and/or distribution of marketing and publicity brochures, press releases, website, social media, fliers, mailings, and/or other related public relations materials; and manage ticket sales
• Prepares, reviews, and maintains a variety of reports and documents related to assigned programs and their associated activities, including financial reports that reflect program revenue, expenses, and participant counts
• Provides professional-level customer service by serving as liaison with the public, community cooperatives, internal employees, and/or other interested parties; attends a variety of meetings and serves on committees; investigates and resolves issues and/or problems; develops partnerships
• Prepares and administers program annual budget by forecasting revenues and expenditures, presenting proposals and payments for approval, and monitoring expenditures for recommended adjustments; purchases equipment and supplies
• Researches, writes, and monitors grant opportunities, compliance, and requirements
• Maintains regular attendance and punctuality
• Performs other duties of a similar nature or level as assigned by the Director of Parks & Recreation. 

SUPERVISORY RESPONSIBILITES:
Assistant General Manager, Administrative Assistant, Box Office Manager, Communications Specialist, Operations Manager, Theatre and Events Production Managers, Arts Festival Director, Art Gallery Curator, Artistic Director and other front of house, seasonal event staff.

Minimum Qualifications

QUALIFICATIONS:

Knowledge of:

• Theatrical Equipment
• Arts Administration
• Ticketing Systems
• Theatre Auditions
• Public Administration
• Public Relations Principles
• Municipal budgeting, accounting, finance and cost analysis
• Project development, administration, scheduling, monitoring and control systems

  
Skill in:

• Grant Writing
• Time Management
• Building partnerships
• Maintaining relationships with relevant associations
• Scheduling and operating multiple programs and facilities simultaneously
• Interpreting and applying applicable laws, rules, and regulations
• Monitoring and evaluating employees
• Prioritizing and assigning work
• Providing quality customer service
• Preparing and administering budgets
• Contract management and negotiations (Booking performances)
• Developing promotional materials
• Planning, developing, supervising, and managing programs and/or events
• Evaluating program effectiveness
• Preparing and maintaining records and reports
• Interpreting and explaining policies and procedures
• Using a computer and related software applications

Ability to:

• Work a flexible schedule, including weekends and events
• Exercise resourcefulness when meeting new problems
• Maintain knowledge on theories, methodologies and best practices in the field.
• Build positive working relationships, internally/externally to achieve the goals of the City
• Coordinate partnerships with the local business community
• Direct and manage professional, multi-disciplined staff
• Develop guidelines, policies, procedures, specifications, requests for proposals, scopes of work, and other related documents
• Develop, evaluate, recommend, and implement processes and procedures
• Interpret and apply Federal, State, and local laws and regulations
• Recognize problems, identify alternative solutions, and make appropriate recommendations
• Interpret a variety of instructions
• Apply critical thinking skills to resolve mathematical, technical, and analytical problems
• Establish and maintain effective professional working relationships with staff, governmental agencies, consultants, and the general public
• Present clear and concise information, verbally and in writing, at all levels
• Develop and deliver presentations
• Conduct research
• Work independently on multiple projects, and exercise discretion and good judgment
• Communicate and use interpersonal skills to interact with coworkers, supervisor, the general public, etc., to sufficiently exchange or convey information and to receive work direction

EDUCATION AND/OR EXPERIENCE:
Bachelor’s Degree in Theater, Performing Arts or a related field and 5-7 years’ experience in the performing arts industry; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job. Master’s Degree preferred.

CERTIFICATION/ LICENSURE:
Must have at the time of hire and be able to maintain a valid Ohio Commercial drivers license.

Other Qualifications

ADDITIONAL INFORMATION:

The work environment and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   

PHYSICAL DEMANDS 

While performing the duties of this job, the employee is regularly required to walk, reach with hands and arms, and talk or hear.  The employee frequently is required to stand; use hands to finger, handle, or feel; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.  The employee is occasionally required to sit.  The employee must lift and/or move up to 50 pounds occasionally, up to 20 pounds frequently, and up to 10 pounds constantly.    

WORK ENVIRONMENT 

Based on assignment to program or services, incumbents may be subjected to extreme temperatures, and intense noises for extended periods of time; and moderate exposure to dust, pollen, noise, inclement weather, temperature extremes, and uneven terrain. Assignments to office or administrative work are not substantially exposed to adverse environmental conditions.

The City of Cleveland Heights is an equal opportunity employer (EOE) committed to an alcohol / drug free workplace and to providing equal opportunities regardless of age, race, color, gender, religion, national origin, marital status, veteran status, disability or any other legally protected status.

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