Full-time Donor Services Manager en Houston Ballet

Description

Come work with us at Houston Ballet!
Join a leading nonprofit arts organization that’s redefining what ballet can be. We’re committed to inspiring a lasting love of dance through bold performances, new choreography, and nationally recognized education programs.  At Houston Ballet, your creativity meets purpose—and your passion takes center stage.  Whether on stage or behind the scenes, every role here contributes to something bigger.

 

 Your Passion. Our Stage.

 

Visit: www.houstonballet.org for more information.

 

 

* * * For full consideration, please be sure to combine your resume and cover letter into one document to upload when you apply. 

 

*Please note: This position requires work outside normal business hours

 

 

 

Summary: Reporting to the Director, Donor Services, the Donor Services Manager is responsible for ensuring excellent service and stewardship of our donors.

 

Essential Duties and Responsibilities:

Include the following. Other duties may be assigned;

• Collaborate across the organization to seamlessly coordinate all ticket exchanges, valet passes, and other benefits designed to enhance our donors performance experience
• Keep accurate and timely records in Tessitura related to donor giving and activities
• Manage and fulfill requests for auction items from Trustees, donors, and community partners
• Provide event support, such as staffing and set up
• Participate in special project or production fundraising as needed
• Manage department-wide performance staff schedule
• Operate as an integral member of the Development Department
• Other duties as assigned

 

 

Qualifications:

Minimum REQUIRED Qualifications:

• Bachelor’s degree or higher degree required
• Minimum of three years of professional development experience in non-profit setting
• Excellent verbal, written, and interpersonal communication skills
• Attention to detail, excellent follow-through skills, and demonstrated ability to work in a fast-paced environment
• A respect for confidentiality and professionalism
• Ability to manage multiple tasks, prioritize work and be able to meet tight deadlines
• Exceptional computer skills, including prior database, Word, and Excel experience

Preferred ADDITIONAL Qualifications:

• Prior dance experience or knowledge is helpful.
• Tessitura experience a significant plus.

 

 

Competencies:

• Organization/Planning Develops clearly defined, realistic, measurable objectives that are consistent with the company’s objectives. Organizes personal workload and sets priorities; Uses time efficiently. Meets deadlines consistently.
• Job Knowledge/Compensation Possesses the skills, knowledge and expertise required to perform the essential aspects of the job as well as any other specific educational and/or certification requirements and have the compensation for your expertise.
• Communication Communicates effectively in wring and verbally; expresses complex ideas in simple terms. Clearly and concisely expresses in individual or group situations. Comprehends and processes information and responds to communication form others. Communicates, empathizes, uses diplomacy, influences, and gains cooperation. Interacts effectively across functions and levels of the company.
• Flexibility/Adaptability Admits and corrects mistakes; ensures the integrity of work. Accepts constructive criticism or responsibility for outcomes. Effectively responds to change. Adjusts to and accepts changes in direction and priorities. Sees changes in the business or work environment, understands implications and adjusts priorities as needed on short notice.

 

 

Physical Demands:

• Bending legs downward and forward by bending leg and spine.
• Ascending or descending stairs, ramps and the like, using feet and legs and/or hands and arms.
• Close vision (clear vision at 20 inches or less).
• Distance vision (clear vision at 20 feet or more).
• Exerting up to 25 pounds of force occasionally to lift, carry, pull, or otherwise move objects.
• Manual dexterity sufficient to work with the fingers.

 

 

Work Environment:

• Well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation.
• Moderate noise (examples: business office with computers and printers, light traffic)
• Regular (Monday Friday), as well as on weekends as necessary
• Moderate overnight travel (up to 10%) by land and/or air

 

Benefits:

Houston Ballet presents an enticing benefits package for eligible full-time employees, including:

 

• Healthcare Benefits:  We've got your back (and your teeth and your eyes)!  Embrace our comprehensive coverage for medical, dental, and vision care.  Choose from plans with low-cost or zero monthly premiums, complemented by provisions for paid life and AD&D insurance, and versatile spending accounts.
• Retirement Plan: Secure your future through our 403(b) plan, bolstered by a substantial 5% annual contribution from Houston Ballet, empowering you to save and thrive.
• Paid Time Off:  Embrace a healthy work-life balance with 3 weeks of paid vacation, 10 paid sick days, and 10 paid holidays.  Paid parental leave is also available to support your personal milestones.
• Professional Development: Fuel your career ambition with access to online training and professional growth resources specific to arts management, empowering you to advance your career on your terms.
• Discounts and Perks: Immerse yourself in the vibrant Houston performing arts scene with discounted and complimentary tickets to captivating ballet performances and other Houston theater district venues. Enjoy exclusive partnerships with local businesses and eateries for unforgettable experiences.
• Wellness Programs: Prioritize your well-being with access to our on-site gym and counseling services through our employee assistance plan, providing comprehensive support for your physical and mental wellness.
• Flexible Scheduling:  Acknowledging the evolving nature of work preferences, certain positions offer flexible work hours and remote work options.

 

 

Inclusion, Diversity, Equity and Access Statement:

Houston Ballet is dedicated to creating meaningful change by cultivating a space that honors what is unique in all of us. Inclusion, Diversity, Equity, and Access (IDEA) are instrumental in the fulfillment of our mission and values. We recognize our responsibility to be an inclusive and open organization for students, artists, staff, trustees, and volunteers of all backgrounds.

We are an Equal Opportunity Employer.  We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Join us, together we are Houston Ballet.

 

Core Values:

Houston Ballets shared values are essential to our success as a world-class ballet company and academy. These values guide our decisions and behaviors and shape our culture.

• EXCELLENCE: We are passionate about results. Our programs are recognized and awarded for excellence. We are committed to delivering quality programs at the highest standard. Work in all departments matches the caliber of the programming on stage.
• ENGAGED: We are proud to be a part of a company that produces art and trains artists. We attend performances and are tremendous advocates for the education and community engagement programs we offer. We are all in and well-versed in the mission of Houston Ballet.
• DRIVEN: We are driven to take goals and run with them. We are excited to deliver results beyond expectations. We are accountable for our actions and work. We reinvent Standard Operations Procedures, leaving our jobs better than we found them. Much of our work product becomes the standard for individuals who will fill our roles in the years to come.
• COLLABORATIVE: We unite around Houston Ballets mission and support each other in reaching goals. We share information widely and generously and treat our team members, customers, and patrons with respect and sensitivity. We embrace inclusion, diversity, equity, and access. We recognize our responsibility to be an open, welcoming, and anti-racist organization where students, artists, staff, trustees, and volunteers of all backgrounds collaboratively learn, work and serve. We nurture the growth and understanding of how each of us fits into the larger picture and we celebrate organizational achievements.
• PATRON-CENTERED: Our patrons (subscribers/supporters/donors/stakeholders) are at the center of all we do and are at the top of our minds in our decisions and actions. Our patrons are delighted by the excellent customer service they receive at every interaction at Houston Ballet.

 

Qualifications

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