Operator Initiatives Specialist en Grocery Outlet

About Grocery Outlet:

• Our Mission: Touching lives for the better
• Our Vision: Touching lives by being the first choice for bargain-minded consumers in the U.S.
• Our Values & Behaviors: Achievement, Diversity, Entrepreneurship, Family, Fun, Integrity & Service

About the Team:

The Grocery Outlet Store Support team is here to enable our Independent Operators and Aspiring Operators in Training (AOTs) to be successful Operators. We do this by providing world-class Project Management, Training, Communication, and Support services so our Independent Operators can focus on what matters: their families, business, customers, and communities. We build strong relationships with our Operators by being transparent and collaborative in all that we do and by looking for ways to improve the operator experience continuously.

About the Role:

As an Operator Initiatives Specialist, you will play a crucial role in advocating for store teams and ensuring operator needs are reflected in strategic initiatives. This role requires a retail-savvy, results-driven professional who understands store operations and can translate field insights into actionable recommendations. You will work cross-functionally to develop and implement projects that enhance store efficiency, optimize processes, and drive operator success. A key component of this role is capturing operator needs as business requirements for cross-functional initiatives, ensuring that solutions align with real-world store operations. You will also be responsible for managing projects, creating communication strategies, and driving change management to support seamless adoption of new tools and processes. This role reports to the Sr. Manager - Operator Initiatives. 

Responsibilities Include:

• Operator Advocacy & Needs Assessment
  • Act as the voice of the operator, ensuring store needs are at the center of corporate initiatives.
  • Engage with operators and field teams to identify pain points, inefficiencies, and opportunities for improvement.
  • Translate field insights into business requirements to inform the development of new solutions and process improvements.
  • Serve as a bridge between store teams and other cross-functional teams, ensuring operator feedback is incorporated.
• Project & Process Management
  • Lead and track multiple initiatives that impact operators, ensuring they are executed on time and with measurable outcomes.
  • Utilize strong project management skills to coordinate stakeholders, define project milestones, and manage deliverables.
  • Conduct process mapping to document current workflows, identify inefficiencies, and recommend improvements.
  • Work with cross-functional teams (purchasing, planning, technology, operations, marketing, finance) to drive operator-centric initiatives forward.
• Change Management Support
  • Support the design, development, and implementation of initiatives that improve store efficiency and operator experience.
  • Develop and execute communication plans to ensure operators and field teams understand upcoming changes.
  • Drive change management efforts, including training, adoption strategies, and post-implementation support to ensure smooth transitions.
  • Continuously monitor and gather feedback post-implementation to refine and enhance solutions over time.

About The Pay:

• Base Salary Range: $75,000 - $85,000 Annually
• 401(k) Profit Sharing
• Medical, Dental, Vision & More!
• Final compensation will be determined based upon experience and skills and may vary based on location

About You: 

• Bachelor's degree in Business, Retail Management, Communications, or related field.
• 3+ years of experience in retail operations, field leadership, business process improvement, or a similar role focused on operator initiatives.
• In-depth understanding of retail store operations, including inventory management, point-of-sale systems, customer service, and sales processes.
• Adept at identifying problems, generating solutions, and assessing their feasibility and impact.
• Ability to analyze store-level performance data and make recommendations for improvement.
• Strong communication skills, with experience creating operator-facing materials, training resources, and rollout strategies.
• Change management expertise, particularly in supporting the adoption of new operational processes.
• Knowledge of project management methodologies and tools to drive process improvement initiatives.
• Experience in using process modeling tools (e.g., BPMN, Visio) to document and visualize processes. Familiarity with relevant software and tools, such as Microsoft Office, process automation, and workflow management software.
• Ability to work collaboratively with various stakeholders, including management and end-users. Must be comfortable using collaboration tools.
• Commitment to a culture of continuous improvement and the ability to monitor and adapt processes over time.

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