Personal Health Services Supervisor - Pathways en King County, WA

About the Department

Commitment To Equity and Social Justice
Named after Dr. Martin Luther King, Jr., one of the most influential civil rights leaders in our nation's history, King County is a vibrant international community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the traditions of many cultures.

The county government has a deep commitment to equity and social justice and advancing practices, strategies, and policies that promote fairness, justice, and opportunity for all – in our workplaces and our communities. With this commitment, King County has adopted a pro-equity agenda to advance regional change and ensure that residents from all communities are incorporated into our emergency planning and public outreach efforts.

We recognize that structural racism consists of principles and practices that cause and justify an inequitable distribution of rights, opportunities, and experiences across racial groups. Since declaring Racism is a Public Health Crisis in June 2020, King County and Public Health committed to being intentionally anti-racist and accountable to Black, Indigenous and People of Color communities.

To learn more, please visithttp://www.kingcounty.gov/elected/executive/equity-social-justice.aspx

Position Duties

• Direct supervision of the staff assigned to services and programs at a Public Health Center to include hiring, performance evaluations, training, counseling, team building and discipline of staff. 
• Lead program planning, implementation, coordination, and evaluation. 
• Guide staff and lead activities at Public Health Centers, satellite clinics, and other community locations. 
• Provide support and training to staff regarding use of reflection, trauma informed practices and reduction of secondary trauma. 
• Work collaboratively with the community and other agencies to assess the public's needs, assist in development of program goals and objectives and implementation of Pathways Clinic programming. 
• Monitor budgets for assigned program(s). 
• Coordinate schedules for UW Residents/and or Fellows. 
• Perform Quality Improvement/Quality Assurance work, including chart reviews, to ensure compliance with clinical service. 
• Work collaboratively with the lead physician to ensure patient workflow and supervision of the care team. 
• Work closely with the Program Manager regarding funding, data and performance measures, and program requirements. And assist other team members on continuous improvement efforts. 
• Coordinate, review, and process patient satisfaction and patient grievance surveys and reports, including conducting investigation, analyzing findings, and resolving patient concerns and complaints as needed. 
• Assist others to identify performance measures that meet the needs of their work and to make the measures visual.
•  Coordinate schedules for UW Fellows, including onboarding of new UW Fellows each year and all work associated to closing out work as they complete their fellowship in clinic. 
• Conduct investigations and analyze findings. 
• Review and authorize expenditures. 
• Analyze data, review policies, procedures, and guidelines; organize and write findings, recommendations, manuals, and reports. 
• Organize meetings and present relevant topics to clinical and non-clinical audiences. 
• Oversee clinic expansion efforts as the Pathways program increases services to urgent primary care and mobile teams. 
• Partner with stakeholders to develop and implement guidelines and streamlined workflows designed to enhance care delivery for both new and existing processes. 
• Collaborate with leadership and staff to define and establish clear roles within the clinic. 
• Perform other duties as assigned.

Minimum Qualifications

Ideal Candidate:

• Requires current Washington State Licensed Practical Nurse license in good standing. 
• Bachelor's degree in nursing science or a graduate level nursing degree of MSN, DNP and or PhD 
• Washington state driver's license and/or ability to travel to sites within Seattle-King County 
• Documentation of current Basic Life Support (BLS) CPR certification with AED training required at time of hire. CPR/AED HeartSaver courses do not meet this requirement.

Desired Candidate:

• Advanced training in nursing administration or public health, or comparable experience. 
• Demonstrated experience in personnel supervision, and management techniques. 
• Demonstrated ability to hold people accountable and give useful feedback. 
• Knowledge of program development, evaluation techniques, and Quality Improvement processes. 
• Knowledge of occupational health, handling of hazards, and safety principles 
• Skilled in interviewing techniques and principles. 
• Previous experience providing guidance in a community-based program, and/or community health nursing experience desired. 
• Knowledge of Buprenorphine and/or substance use disorder. 
• Knowledge of and experience in workflows, job aides, and Electric Health Patient Record (EPIC) training. 
• Experience in Behavioral Health, professional training or knowledge in behavioral health affecting vulnerable populations or other relevant experiences. 
• Knowledge of Public Health's low-barrier harm-reduction approach. 
• Skill in coordinating teams with multi-disciplinary staff. 
• Strong oral and written communications skills. 
• Skill in working effectively with diverse individuals and populations. 
• Ability to work on several projects/tasks simultaneously. 
• Ability to foster a collaborative and highly effective team environment. 
• Ability to develop and implement innovations toward improving clinic delivery of services. 
• Skill in using current office software programs including word processing, spreadsheet, database, and email. 
• Skill in working effectively and flexibly as a team member to accomplish necessary tasks.

Work Schedule
Monday - Friday, 8am-5pm

Work Location

Downtown Public Health: 2124 4th Ave. Seattle, WA 98104

Interview Dates

December 12/1 and December 12/2 *maybe a 2 round of interviews

Contact
If you have questions regarding the recruitment process, please contact Robin Laurence, Chief Nursing Officer at[email protected] or (206)477-8075. 

Union Representation
This position is represented by Washington State Nurses Association – Staff or Managers/Supervisor (WSNA).

Other Qualifications

Forbes named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions, please contact Robin Laurence who is on this job announcement.

The following items are required to be considered for this vacancy:

• NeoGov Job Application (The responses on your job application should be thorough and complete and will be used in the screening process)
• Supplemental Questions (The responses to the supplemental questions should be thorough and complete and will be used in the screening process)
• Resume
• Cover Letter/Letter of Interest

Your application may be rejected as incomplete if you do not include the relevant information in the application. Cover letters and/or resumes are not accepted in lieu of a completed application. Applications and/or Supplemental Questionnaires that state "see my resume" or "see my personnel file" are considered incomplete and will not be accepted.

Necessary Special Requirements

• The selection process may include evaluation of application materials and supplemental questions, interviewing, and testing. You must completely fill out the application with your relevant education and work experience.
• The selected candidate must be able to pass credentialing, pre-employment physical, and a thorough background investigation, but findings may not necessarily disqualify an applicant for employment.?
• For more information on our selection process, please refer towww.kingcounty.gov/depts/health/jobs/hiring. For tips on interviewing, please visithttps://www.kingcounty.gov/~/media/audience/employees/learning-and-development/Interview_Tips.ashx?la=en.?
• Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law.
• Public Health relies on office automation (Microsoft Office) and web-based enabled tools; therefore, candidates must be proficient and comfortable with computer use to perform functions associated with on-going work.
• Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing their mandatory trainings on time and obtaining required immunizations.
• Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all Public Health positions.
• When Public Health responds to an emergency, and in accordance with relevant CBA language and/or KC policy and procedures, we may assign duties outside your regular job description. This may involve responding at any time, including nights and weekends, with possible deployment to locations other than the department.?
• If you need a disability accommodation in the application or testing process, please call the contact number listed on the job announcement.

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