Sr. Manager of IT Reservation en Ritzcarltonyachtcollection

Join the Ritz-Carlton Yacht Collection:  Where Every Voyage is a Symphony of Luxury

Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea. As a "Lady or Gentleman" of our esteemed team, you'll be entrusted with the art of delivering the impeccable "Gold Standards" that have made the Ritz-Carlton an epitome of excellence across the globe.

The Essence of Excellence: The Gold Standards
The Gold Standards are the bedrock of the Ritz-Carlton experience, setting us apart in the industry and establishing a legacy of unparalleled service. These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavor.

The Employee Promise

At The Ritz-Carlton, our Ladies and Gentlemen are the most important resource in our service commitment to our guests.  By applying the principles of trust, honesty, respect, integrity and commitment, we nurture and maximize talent to the benefit of each individual and the company.  The Ritz-Carlton fosters a work environment where diversity is valued, quality of life is enhanced, individual aspirations are fulfilled, and the Ritz-Carlton Mystique is strengthened.

Join us on a journey where every day is a testament to the highest standard of luxury and service. Apply now and be part of an unparalleled legacy in hospitality.

Job Summary

The Senior Manager for the Seaware Reservation System is responsible for overseeing the configuration, optimization, and ongoing management of the Seaware platform with a specialized focus on financial accounting and revenue management processes . This role bridges operational needs with financial accuracy, ensuring that bookings, payments, and revenue data flow seamlessly into accounting systems to support business objectives and compliance requirements.

Essential Functions

System Management & Optimization

• Lead the administration, configuration, and maintenance of the Seaware reservation system to support company sales, operations, and accounting needs.
• Oversee system enhancements, integrations, and upgrades, collaborating with IT, Finance and Operational Teams.
• Monitor system performance and data integrity, implementing proactive measures to prevent errors or downtime.

Financial Accounting Integrations

• Ensure accurate mapping of reservation data to the company’s financial accounting system.
• Manage processes for payments, refunds, charge backs and adjustments within Seaware.
• Oversee accounting controls and reconciliation processes between Seaware and financial systems to ensure compliance with accounting standards and internal policies.

Cross functional Collaboration

• Partner with Finance, Revenue Management, Sales, and IT to define requirements and deliver solutions that support business growth and financial accuracy.
• Provide subject matter expertise to project teams implementing new financial features, system upgrades, or process improvements.
• Serve as the primary point of contact for finance-related Seaware issues, troubleshooting, and escalations.

Reporting & Analysis

• Develop and maintain dashboards and reports that track outstanding balances.
• Analyze trends and anomalies in reservation and financial data recommending correction action or process change.
• Prepare audit documents and respond to inquiries from internal and external auditors.

Leadership and Team Development

• Manage and mentor a team of Seaware analyst and support specialist, with focus on building financial and operational expertise.
• Establish best practices , standard operating procedures, and training programs for system users.
• Champion continuous improvement initiatives to enhance efficiency, data accuracy, and user experience.

Competency

Education: Bachelor’s degree in business administration, Information Technology, or related field.

Skills & Experience:

• You have minimum of 15 years’ experience in a similar Business Integration Role preferably in the Luxury Cruise Industry
• Proven Experience in deliver and implement Seaware reservation system for well-established cruise lines
• Proven experience in accounting and revenue recognition methodology in the cruise line industry
• Deep knowledge of Enterprise Systems such as SAP, Microsoft Dynamics, Navision, Amadeus, Salesforce and Seaware.
• Deep knowledge of cruise line processes in startup context to build and adapt above mentioned systems.
• Proven track record of managing complex, cross-functional projects or programs from conception to delivery.

The Ritz-Carlton Yacht Collection is an Equal opportunity, inclusive employer and will consider all applicants for employment with the Company on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.