Patient Accounts Specialist en VIRGINIA WOMENS CENTER INC
VIRGINIA WOMENS CENTER INC · Richmond, Estados Unidos De América · Hybrid
- Junior
- Oficina en Richmond
Job Details
What You Do
Scheduled Shifts: Monday - Friday
Scheduled Hours: 8-hour shifts with 30-minute lunch break (7:00am - 3:30pm, 7:30am - 4:00pm, or 8:00am - 4:30pm)
Location: Administrative office on Glen Forest Drive, Richmond, VA 23226 **hybrid/remote work options available with manager's approval and following completion of in-person training**
Essential Duties and Responsibilities include the following. Other duties may be assigned.
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Gathers and analyzes data to determine accurate patient account balance; identifies and reviews delinquent accounts; arranges for patient pre-payments; coordinates and enforces financial agreements.
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Manages incoming queries from patients and clinical staff regarding billing/charges, insurance coverage, and self-pay pricing.
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Manages correspondence with third-party billing partner(s) related to patient accounts, addressing patient and/or carrier concerns.
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Follows collection policy guidelines to make recommendations regarding delinquent accounts.
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Obtains benefits for pregnancies and procedures, relays to patients and collects per policy.
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Coordinates patient refunds and refund requests with third-party billing partner(s) as necessary.
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Reviews patient insurance package details for accuracy and eligibility, updates as necessary.
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Evaluates patient accounts to apply necessary charges for no-show, late reschedule, and late cancellations.
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Performs related work as required.
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Attends required meetings.
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Complies with Virginia Women’s Center’s policies and procedures. Follows guidelines required by HIPAA, OSHA, and Red Flags regulations. Maintains appropriate attendance and punctuality as defined by Virginia Women’s Center.
- High school diploma or GED required. Associate or higher-level degree preferred.
- Experience working with collections, billing, insurance, or medical administration required. Medical billing/collection experience preferred.
- Will consider equivalent combination of education and experience.
Skill in managing multiple priorities.
Ability to maintain the strictest of confidentiality.
What We Offer
Benefits & Rewards
- A service-centered culture reflecting a strong work-ethic and caring, compassionate team members
- Competitive compensation and growth opportunities
- Health, vision, and dental insurance
- Health savings accounts (HSA) and flex spending accounts (FSA)
- 401k plan with employer contributions and match
- Paid time off and paid holidays
- Life insurance - both employer-paid and voluntary
- Critical illness and accident insurance
- Annual employer contribution toward clinical staff uniforms/scrubs
- Employer paid long-term disability benefits and comprehensive employee assistance program
- A variety of discount programs offered to employees
- Employee referral bonus and peer recognition programs
- Company-sponsored FUN events and community volunteer opportunities
Virginia Women's Center is a full-service women's health care practice specializing in gynecology, obstetrics, urogynecology, weight and wellness, high-risk obstetrics, obstetrical genetic counseling, breast health/mammography, bone and mental health services, ultrasound, and surgeries and procedures.
Living Our Values
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We put patients first.
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We embrace change.
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We play as a team.
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We work to be better.
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If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodations related to applying for employment at Virginia Women's Center, please contact our HR Department at (804) 288-4084.
We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, marital status, ancestry, military or veteran status, or any other characteristic or status protected by law. We do not tolerate discrimination or harassment in the workplace.
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