Academic Support Specialist (81478) en University of Hawaii, HI

About the Department

Title: Academic Support Specialist

Position Number: 0081478

Hiring Unit: Academic Support, Learning Resources

Location: Honolulu Community College

Date Posted: October 27, 2025

Closing Date: November 10, 2025

Band: B

Salary: salary schedules and placement information

Full Time/Part Time: Full-time

Month: 11-month

Temporary/Permanent: Permanent

Other Conditions: General funds to begin approximately November 2025, pending position clearance, availability of funds, satisfactory performance and program needs.

Duties and Responsibilities (* Denotes Essential Functions):

1. *Under the supervision of the Learning Resources Retention Specialist, deliver individualized and/or small-group academic and personal engagement coaching tailored to the needs of a diverse student population.
2. *Provide holistic case management support that addresses the academic, socio-economic, and basic needs barriers to students’ engagement and retention with particular focus on historically underrepresented groups such as first-generation, low-income, Pacific Islander students, and students with disabilities.
3. *Serve as an advocate for students, including historically underserved students, to ensure equitable access to support services and educational opportunity.
4. *Assist in the development and monitoring of students educational and personal success plans while utilizing data collection and analysis to guide intervention strategies and outcomes. This includes but not limited to supporting the development of personal learning resources and strategies, engagement program and activities, and facilitating on-going follow up with students.  
5. *Organize and facilitate academic and engagement workshops to support students’ learning, motivation, and self-regulation skills either one-on-one or within a small group setting.
6. *Assist with the management and supervision of the Peer Academic and Engagement Coaching program, including hiring, training, and scheduling of student peer coaches.
7. *Assist the division’s Basic Needs initiatives, including food security, housing support, and resources distribution.
8. *Provide programming and coaching to teach computer and AI technology skills, socio-emotional and college success skills.
9. Make timely and appropriate referrals to campus resources (e.g. Tutoring, Academic Counseling, Wellness, Student Life, Financial Aid, Disability Support etc..) and external community agencies.
10. Document student interactions and progress while maintaining confidentiality and FERPA-compliant records.
11. Support the evaluation and continuous improvement of student learning and engagement strategies within the department.
12. Represent the department and participate in student engagement events, campus orientation, college fairs, community outreach, and professional development opportunities.
13. Respond to student complaints and concerns in a timely manner.
14. Evaluate and assess department’s programs and services.
15. Performs other duties as assigned.

Minimum Qualifications:

1. Possession of a baccalaureate degree in Education, Social Sciences, Human Development, Social Work, Business Administration, Educational Counseling or related field and 3 year(s) of progressively responsible professional experience with responsibilities for educational services to students and student groups; or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated.
2. Creating, executing, and evaluating student support initiatives that lead to academic and personal success within a higher educational institution,
3. Experience working with community college student populations and barriers faced by first-generation, low-income, students with disabilities, or historically underrepresented students.
4. Strong collaborative skills and experience working across departments and with external partners.
5. Strong interpersonal communication skills, project management, and data tracking skills.
6. Experience collecting both quantitative and qualitative data to assess program effectiveness.
7. Considerable working knowledge of principles, practices and techniques in the area of educational services to students and student groups as demonstrated by the broad knowledge of the full range of pertinent standard and evolving concepts, principles and methodologies.
8. Considerable working knowledge and understanding of applicable federal and state laws, rules, regulations and theories and systems associated with educational services to students and student groups.
9. Demonstrated ability to resolve wide ranging complex problems through the use of creative reasoning and logic to accurately determine the cause of the problems and the resolution of the problems in an effective, innovative and timely manner.
10. Demonstrated ability to interpret and present information and ideas clearly and accurately in writing, verbally and by preparation of reports and other materials.
11. Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team leaders and members, and individuals.
12. Demonstrated ability to operate a personal computer and apply word processing software.
13. If applicable, for supervisory work, demonstrated ability to lead subordinates, manage work priorities and projects, and manage employee relations.
14. Demonstrated experience working with minority or disadvantaged students.
15. Possess progressively responsible experience working with students and student groups. 
16. Demonstrated ability to facilitate groups and conduct presentations.
17. Ability to interpret and apply legal and policy provisions consistently.
18. Ability to work outside regular scheduled business hours including evenings, weekends, and/or holidays as necessary.
19. Considerable knowledge of administrative and organizational processes as applied to the management of operations, services, facilities and programs.

Desirable Qualifications:

1. Master’s Degree in Education, Social Sciences, Human Development, Social Work, Business Administration, Educational Counseling or related field. 
2. Experience using a computerized student information system for maintenance of student records.
3. Experience using Engagement Coaching techniques and practices
4. Experience coordinating peer coaches or mentors in Education.
5. Familiarity working with community organizations for Basic Needs assistance.
6. Experience working with projects, case management, tasks, responsibilities, etc. that require attention to detail.

To Apply:

Click on the "Apply" button on the top right corner of the screen to complete an application and attach the following required documents (Please redact SSN & birthdate on all uploaded documents):

1) Graduate and undergraduate transcript(s) from a regionally accredited institution of higher education showing degree and coursework to date appropriate to the position. Copies of transcripts must be attached to your application to receive credit for degree(s). Original official transcripts will be required at the time of hire. Academic record/grade summaries and diplomas will NOT be accepted. Transcripts issued outside the United States of America require a course-by-course analysis with an equivalency statement from an agency having membership with the National Association of Credential Evaluation Services, Inc. verifying the degree equivalency to that of an accredited institution within the USA. Expense of the evaluation shall be borne by the applicant.

2) Cover letter explaining how you meet the minimum and desirable qualifications of the position.
3) Resume.
4) Names and contact information (including e-mail address) of at least 3 professional references.
    
Letters of recommendation are optional. Separate documents and application materials must be submitted for each position. Late or incomplete applications will not be considered. The application will be considered incomplete if materials are unreadable. Applications lacking copies of official transcripts will be reviewed based on work experience equivalency to meet MQs. Minimum qualifications must be met by the closing date. 

Note: If you have not applied for a position before using NEOGOV, you will need to create an account.
   

Inquiries:
Honolulu Community College
Human Resources Office
[email protected]

808-845-9144

Position Duties

The University of Hawai'i is an Equal Opportunity Institution and is committed to a policy of nondiscrimination in employment, including on the basis of veteran and disability status.  For more information, visit: https://www.hawaii.edu/offices/eeo/policies/

Employment is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions, criminal history record checks.
 
In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, annual campus crime statistics for the University of Hawai'i may be viewed at: https://www.hawaii.edu/titleix/help/campus-security/, or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.
 
In accordance with Article 10 of the unit 08 collective bargaining agreement, bargaining unit members receive priority consideration for APT job vacancies. As a result, external or non BU 08 applicants may not be considered for some APT vacancies. BU 08 members with re-employment rights or priority status are responsible for informing the hiring unit of their status. 
 
Accommodation Request: The University of Hawai'i complies with the provisions of the Americans with Disabilities Act (ADA). Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly. Determination on requests for reasonable accommodation will be made on a case-by-case basis. For further information, please refer to the following link: https://www.hawaii.edu/offices/eeo/accommodation-request/