• Responsible to the Orthopedic Clinic Manager
• Regular contact with Surgeons, Physicians, Clinic Staff, Hospital Surgery Staff, and patients

ESSENTIAL JOB FUNCTIONS:

1. Completes administrative tasks regarding surgeries including, but not limited to, scheduling patient appointments and surgeries, scheduling follow-up appointments, providing patients with appointment reminders, etc.
2. Maintain excellent communication with surgery patients, including returning phone calls promptly.
3. Acts as a liaison between the patients and the Physician and/or Surgeon.
4. Ensure that all surgical cases are scheduled in a timely manner in accordance with the Physician or Surgeon’s directions.
5. Ensuring adequate preparation for surgeries by scheduling the necessary equipment and procedure rooms with the Surgery Department.
6. Understands applicable surgery procedures, such as the necessary time a surgery takes and the medical staff necessary, to properly maintain a surgical schedule.
7. Responsible for continually monitoring the surgery schedule looking for inefficiencies.
8. Manages surgical documents, gathering and inputting patients’ information, and entering post-surgery data into patients’ records.
9. Assist patients with their documents and sign-in procedures.

10. Maintains patient information and ensures that all patient information (Ex. demographics, contact information, health history, etc.) is updated in the patient’s chart.
11. Ensures that all required documentation has been collected and processed prior to the surgery.
12. Review the patient’s insurance eligibility and determine if a referral or prior authorization for surgery is required. 
13. Conducts prior authorization screening as directed by the patient’s health plan.
14. Confirm that all patients have received, understood, and signed all consent forms regarding their procedure.
15. Assists the Physician and/or Surgeon with providing patients with pre- and post-operative instructions
16. Assists the Physician and/or Surgeon with providing education to the patient regarding their surgery.
17. Assists the Physician and/or Surgeon with advising and counseling the patient regarding food, fluid, and medication intake and restriction prior to surgery.
18. Ensure supplies have been replenished in work areas and exam rooms as necessary
19. Conduct pre-operative assessments, including vitals and medical histories
20. Assist with casting, splinting, wound care, suture removal, and brace fitting under provider supervision
21. Administer medications and injections as ordered by providers
22. Apply and remove orthopedic devices such as walking boots, slings, and braces
23. Coordinate care with other departments such as radiology and physical therapy
24. Support providers in managing patient messages and clinical inquiries
25. All other duties assigned by immediate supervisor.

• Highschool Diploma or equivalent is required.
• Graduate of an accredited Nursing, Certified Medical Assistant, Paramedicine, or equivalent program is preferred.
• Certification: CPR Certification for Health Care Providers

• Experience working within a surgical practice environment including but not limited to Orthopedic and General Surgery, preferred.

• Excellent communication skills (oral and written)
• Familiarity with electronic medical records (EHR)
• Basic computer knowledge
• Interpersonal skills and compassion
• Analyzing information, critical thinking, and problem solving
• Attention to detail
• Excellent organizational and time management skills
• Ability to work well under pressure and use good judgement in assessing difficult situations
• Current knowledge and experience using medical terminology
• Self-motivated and can work independently, as well as part of a team

• Remain in a stationary position for extended periods of time.
• Move about the office and facility to access various departments and patient care areas.
• Position self to maintain equipment and provide patient care.
• Operates a computer, office, and patient care machinery.
• Ability to communicate information accurately so others will understand.
• Ability to observe details at close range.
• Capable of moving up to 20 pounds to assist with patient mobility and transfers
• Frequently move boxes, equipment, assist patients, etc. weighing up to 20 pounds across the office for various needs.