Partner Support Specialist en Affiliated Monitoring

Description

 About us: 
Affiliated Monitoring is a high-growth security technology company that keeps millions of people safe by monitoring the security alarm and health systems that protect them. Recently awarded our industry’s highest honor, and with decades of success, we are a rock-solid company that is lucky to leverage today’s technologies to enjoy continued aggressive growth. From the moment you walk into our beautiful offices, you get the right entrepreneurial vibe with all the excitement and benefits you’d expect. However, Affiliated is serious about fostering a healthy work/life balance and time spent with the team will confirm that. Most importantly you will have the chance to surround yourself with some of the best and brightest people around, working together to help ensure the safety and security of people across the United States. 
Working as a Partner Support Specialist, you will act as our customers’ first line of defense. You will provide real time assistance to our partners through multiple communication channels on account related questions and general support items.
Schedule: Monday to Friday, 11:30 to 8:00PM  Responsibilities:

• Serve as the first level help-desk for incoming inquiries from our partners
• Complete the accurate and comprehensive fulfillment of a wide-range of customer service and technical troubleshooting requests via inbound calls and digital channels
• Achieve and maintain a deep understanding of Affiliated supported products and technologies
• Build strong working relationships with our partners to contribute towards maintaining high levels of overall customer satisfaction
• Utilize outstanding customer-facing skills (active listening, written and verbal communication skills), including timely follow up (as needed)

Requirements

• 6 months to 1 year of experience in technical customer support or level 1 help desk support required 
• Excellent problem solver with strong interpersonal skills to communicate with confidence to our partners
• Strong computer skills, including the aptitude to quickly learn new software systems
• Ability to work in a fast-paced and constantly evolving call center environment
• Record of achievement in completing assigned tasks in an efficient and comprehensive manner
• Ability to work both independently and as part of a team
• Ability to display a positive outlook, patience, and strong  relationship-building skills
• Desire to seek continuous training and personal development opportunities

Benefits and Perks:

• Excellent Comprehensive Insurance Coverage 
• 401(k) Retirement Savings Plan & Employer Match 
• Gym/Fitness Program Reimbursement 
• Access to Corporate Discounts 
• Company Paid Life Insurance 
• And much more… 

Affiliated Monitoring is proud to be an Equal Opportunity Employer. Affiliated provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.