Branch Experience Associate Manager - Santa Fe, NM en Del Norte Credit Union

Description

About us

At DNCU, we’re committed to a mission of improving lives and our vision of serving as an ideal partner for a better future for our members. We call it Del Norteño Pride and it’s at the heart of what we do and who we are.

Summary

Del Norte Credit Union is seeking a passionate and service-driven Branch Experience Associate Manager to help us fulfill our mission of improving lives as a financial cooperative. This role is ideal for a dynamic leader who thrives on coaching teams, delivering exceptional member experiences, and driving branch success.

Salary:

The starting pay range for this position is $57,572.06 to $71,965.08 annually. New hires are typically brought into the organization at a rate between the range minimum and the range maximum, depending on the qualifications, internal equity and the budgeted amount for the role.

Benefits:

• Medical, Dental and Vision insurance. Available the first of the month following, date of hire.
• 401(k) - Traditional or Roth
• Paid Time Off
• Eleven paid holidays/year
• Employer-Paid Benefits: Employee Assistance Programs (EAP), Short-Term & Long-Term disability
• Other great benefits: Wellness Reimbursement Plan, Educational Reimbursement and Development Programs.

Essential Functions & Responsibilities:

In support of the Credit Union's performance excellence initiatives all managers are expected to take ownership of several strategically important responsibilities including:

• Support the Branch Experience Manager in overseeing daily branch operations to ensure efficiency, compliance, and achievement of strategic goals. 
• Coach and develop branch staff, fostering a high-performance culture through training, cross-training, and succession planning. 
• Promote a member-first culture by modeling and coaching empathetic service and financial education aligned with DNCU’s mission. 
• Assist in recruiting, onboarding, and motivating talent to meet performance and service standards. 
• Monitor branch activities to ensure compliance with policies, procedures, and regulatory requirements. 
• Facilitate team meetings and huddles to inspire, inform, and align staff with branch goals and service standards. 
• Participate in marketing and member engagement initiatives to support growth and awareness. 
• Collaborate on cross-functional projects and ensure timely completion of assigned tasks. 
• Maintain vendor relationships and support contract reviews, cost management, and risk mitigation. 
• Continuously improve branch processes and ensure completion of audits, certifications, and compliance training.

Performance Measurements:

1. To maintain a cohesive, highly trained and motivated staff, sufficient to meet the needs of members and receive feedback from employees. To maintain a work environment anchored in the creation of a World Class Experience and expanding the influence of Del Norte Pride.
2. Initiate plans and activities that support the credit union’s mission, vision, values, and strategic initiatives.
3. Develop and implement cost efficiencies and enhancements to products, pricing, and processes by monitoring trends in operations and deposit services.
4. Promote a cross sales culture based on member education within each Member Experience area of responsibility, both by example and training and coaching employees to identify opportunities.
5. Foster a climate based on employee development and open communication.

Work Location:

Cerrillos Branch in Santa Fe, NM

Requirements

Experience:

Three years to five years of similar or related experience.

Education:

(1) A two year college degree or (2) Completion of a specialized course of study at a business or trade school or (3) Completion of a specialized and extensive in house training or apprenticeship program.

Interpersonal Skills:

The ability to motivate or influence others is a material part of the job, requiring a significant level of diplomacy and trust. Obtaining cooperation (internally and/or externally) is an important part of the job and a high level of interpersonal skills are critical to the success of this position. Work frequently involves contacts requiring considerable discussion of problems, material presentations, and resolving issues impacting departments or divisions.

Other Skills:

• Must demonstrate solid leadership and member service skills; excellent communication and problem resolution skills
• Ability to handle sensitive information with complete confidentiality and professionalism
• Excellent verbal and written communication skills
• Critical thinker and effective problem solver
• Collaborative service skills; proven, effective manager of high performers
• Willing and eager to exceed expectations; demonstrated excellence in all aspects of branch operations and administration

Physical Requirements:

May require sitting or standing for extended periods of time.

Work Environment:

Schedule requires supporting Monday – Saturday member service hours.