Key Partner Associate II- Enrollment en Safe-Guard Products International

Job Title: Key Partner Associate II- Enrollment

Location: US-GA-Atlanta (Sandy Springs)

FLSA: Exempt 

#LI-Hybrid

Job Overview:

The Key Partner Associate II - Enrollment is responsible for providing foundational support to partners, ensuring accurate and timely responses to inquiries, and assisting with various shared Service-related tasks. This role requires a proactive individual who is eager to learn, maintain positive partner relationships, and support the Partner Services team in delivering exceptional service. The Associate will handle routine requests and escalate complex issues as needed.

Job Responsibilities:

• Lead enrollment efforts for designated programs.
• Lead the efforts to onboard new/existing programs onto the Dealer Management Platform.
• Lead the triage of any issues pertaining to onboarding, enrollment, offboarding, platforms, etc.
• Lead the efforts to ensure all dealers are compliant by working closely with key stakeholders (KPAs, Legal & Compliance, etc.)
• Manage complex partner inquiries, resolving issues with minimal guidance and escalating only when necessary.
• Serve as a functional expert on dealer onboarding, processes, and systems.
• Mentor and train new Partner Services Associates to ensure knowledge transfer and consistent service delivery.
• Proactively identify areas for service improvement and recommend solutions to enhance partner satisfaction through regular audits of onboarding and offboarding processes
• Create and update partner-facing materials, including FAQs, guides, and service updates.
• Lead or participate in cross-functional projects to support new partner initiatives or process enhancements.
• Support Partner Services Managers by providing insights and data on partner interactions and trends.
• Actively contribute to team discussions, sharing best practices and providing feedback on operational efficiencies.

The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.

Job Requirements:

• Bachelor’s degree in business, Communications, or a related field, or equivalent work experience.
• 1-2 years of experience in customer service or partner support, preferably in a business-to-business environment.
• Strong written and verbal communication skills.
• Ability to multi-task and prioritize in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other relevant software.
• Strong problem-solving skills and attention to detail.

Company Benefits:        

• Medical, Dental, and Vision Insurance         
• Flexible Spending Account
• Health Savings Account 
• 401(k) Plan with Company Match
• Company-paid Short-Term and Long-Term Disability
• Company-paid Life Insurance
• Paid Holidays and Vacation
• Employee Referral Program
• Employee Assistance Program
• Wellness Programs
• Paid Community Service Opportunities
• Tuition Reimbursement
• Ongoing Training & Personal Development
• And More! 

About Safe-Guard Products International:

Safe-Guard serves Original Equipment Manufacturers (OEMs), top retailers, and independent agents in the automotive finance and insurance industry with the leading Protection Products Platform. Our platform delivers innovative protection products and solutions that protect consumers from the perils of ownership, while providing Finance &Insurance professionals the tools to ignite scalable and sustainable business growth. Safe-Guard’s success is driven by over 850 employees, who serve more than 12,000 dealers and support contract holders across the U.S. and Canada.

For 30 years and counting, our team continues to transform the motor vehicle space, earning a stellar reputation from our partners and peers by providing: 1) the highest quality protection products in the industry, 2) a broad platform of branded product, technology, marketing, and training solutions, and 3) an unwavering commitment to uncomplicated care and customer service.

Safe-Guard Products International is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.