- Senior
Benefits We Offer:
- Comprehensive Benefits: Medical, dental, vision, 401(K), and paid time off.
- Competitive Pay & Performance Incentives: Monthly and annual bonuses based on performance.
- Professional Development: Paid management training program to enhance skills and advance career - we promote from within.
- Referral Program: Earn a $250 referral bonus for Team Member positions and $500 for restaurant management positions through our employee referral program (for locations other than home location).
- Exclusive Discounts: Access exclusive employee discounts.
- Holidays: Most locations closed on Thanksgiving and Christmas.
- Supportive Community: Financial assistance through the Lucky Cat Fund during hardships for qualifying team members.
Location: The candidate selected for this role must be based in metro Portland, OR or San Francisco Bay Area CA.
P.F. Chang's is a leader in the restaurant industry, dedicated to delivering exceptional guest experiences and fostering a culture of excellence, integrity, and innovation. The Area Director (known as the Market Partner) oversees multiple restaurants within a designated market, driving sales growth and ensuring operational excellence. This leader ensures alignment with our corporate vision and maintaining the highest standards of quality and service.
Key Responsibilities:
Operational Excellence
- Lead restaurants in delivering personalized, guest-centric experiences tailored to the local market.
- Guide teams in achieving KPIs, EBITDA targets, and cost-control goals.
- Ensure compliance with brand standards, health codes, and safety protocols through regular site visits.
Sales and Revenue Growth
- Partner with Operating Partners to launch innovative sales strategies and drive revenue.
- Analyze market trends to adjust tactics and stay ahead of the curve.
- Champion upselling, marketing initiatives, and service strategies to grow top-line sales.
Leadership & Strategic Oversight
- Set strategic direction for the market that aligns with company goals.
- Monitor restaurant performance and identify opportunities for continuous improvement.
- Mentor Operating Partners and support their development into senior leadership roles.
- Lead recruitment and onboarding of new management trainees to ensure long-term success.
- Promote a strong, unified culture of excellence, integrity, and innovation across locations.
Team Development & Support
- Support recruiting, training, and team building across all restaurants in the market.
- Provide consistent coaching and feedback to elevate team performance.
- Assist with conflict resolution and employee relations to maintain a positive work environment.
Required Qualifications:
- Requires extensive experience in multi-restaurant leadership in a full-service restaurant company (upscale casual dining is preferred).
- Strong passion for delivering exceptional guest experiences with a guest-centric mindset.
- Proven track record in driving sales growth and achieving KPIs.
- Strong financial acumen and proficiency in POS and corporate software systems.
- Excellent interpersonal communication, critical thinking, and emotional intelligence.
- Prior experience in opening restaurants is strongly preferred.
Working Conditions:
- Ability to stand, walk, and perform physical tasks for extended periods.
- Travel up to 75% of the time and is remote (home-based) when not traveling.
Benefits Summary:
- Medical, Dental, Vision: Choose from multiple plans with coverage starting the 1st of the month following hire.
- Flexible Spending and Health Savings Accounts: Pre-tax contributions for health and dependent care expenses.
- Lucky Cat Card: Preloaded card for dining at P.F. Chang’s.
- Paid Time Off: Generous paid time off, plus 12 paid holidays and 2 floating holidays.
- Life Insurance and Disability: Company-paid life, AD&D, short-term and long-term disability insurance.
- Retirement Plans: Retirement savings with a company match for eligible employees.
- Parental Leave: 100% pay for up to 4 weeks for new parents.
Why work for us?
Because it’s more than a job. We are passionate people doing meaningful work, motivated by our purpose: To Celebrate Life. Family. Food.
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