SaaS System Administrator en Stony Brook University

%3Cp style=%22font-family: Arial;%22%3E%3Cimg _fcksavedurl=%22http://www.stonybrook.edu/sb/images/SBU-horz_2clr_rgb_forWeb.jpg%22 alt=%22%22 src=%22http://www.stonybrook.edu/sb/images/SBU-horz_2clr_rgb_forWeb.jpg%22%3E%3C/p%3E%0A%3Cp class=%22normal%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cb style=%22mso-bidi-font-weight: normal;%22%3E%3Cspan lang=%22EN%22 style=%22font-size: 12.0pt; line-height: 115%;%22%3ERequired Qualifications (as evidenced by an attached resume):%3Cbr%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/b%3E%3Cspan lang=%22EN%22 style=%22font-size: 12.0pt; line-height: 115%; background: white; mso-highlight: white;%22%3EBachelor%27s Degree (foreign equivalent or higher). In lieu of degree, a combination of education and relevant experience totaling seven [7] full-time years may be considered. Three [3] years of full-time progressively responsible experience working with information systems. Experience with SaaS services (Google Apps, Office 365, Zoom, or other public/private cloud services). Experience with email administration. Experience with collaboration %26amp; communication systems. Experience in integrations must be demonstrated in application.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22normal%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cb style=%22mso-bidi-font-weight: normal;%22%3E%3Cspan lang=%22EN%22 style=%22font-size: 12.0pt; line-height: 115%;%22%3EPreferred Qualifications:%26nbsp;%3Cbr%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/b%3E%3Cspan lang=%22EN%22 style=%22font-size: 12.0pt; line-height: 115%;%22%3EAdvanced degree (or Foreign Equivalent). Additional years of experience working in information systems. Experience with IT Service management, data center, server, and/or storage management. Experience with the Google Workspace Core Suite. Experience with host system environments. Knowledge of scripting languages like PowerShell, Python, Apps Script or similar languages. Project Management experience.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22normal%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cb style=%22mso-bidi-font-weight: normal;%22%3E%3Cspan lang=%22EN%22 style=%22font-size: 12.0pt; line-height: 115%;%22%3EBrief Description of Duties:%3Cbr%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/b%3E%3Cspan lang=%22EN%22 style=%22font-size: 12.0pt; line-height: 115%; background: white; mso-highlight: white;%22%3EThis position is responsible for supporting SaaS users, troubleshooting issues, and staying updated on the latest SaaS technologies and best practices. Duties include configuration, implementation, management, and support of University wide systems such as: Google Workspace, Office365, Zoom, %26amp; Qualtrics.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22normal%22 style=%22margin-left: .5in; text-indent: -.25in; mso-list: l0 level1 lfo1; background: white;%22%3E%3Cspan style=%22color: #000000;%22%3E%3C!-- [if !supportLists]--%3E%3Cspan lang=%22EN%22 style=%22font-size: 12.0pt; line-height: 115%;%22%3E%3Cspan style=%22mso-list: Ignore;%22%3E●%3Cspan style=%22font: 7.0pt %27Times New Roman%27;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3E%3Cspan lang=%22EN%22 style=%22font-size: 12.0pt; line-height: 115%;%22%3EPlatform Support %26amp; Integrations: %3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22normal%22 style=%22margin-left: 1.0in; text-indent: -.25in; mso-list: l0 level2 lfo1; background: white;%22%3E%3Cspan style=%22color: #000000;%22%3E%3C!-- [if !supportLists]--%3E%3Cspan lang=%22EN%22 style=%22font-size: 12.0pt; line-height: 115%;%22%3E%3Cspan style=%22mso-list: Ignore;%22%3E○%3Cspan style=%22font: 7.0pt %27Times New Roman%27;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3E%3Cspan lang=%22EN%22 style=%22font-size: 12.0pt; line-height: 115%;%22%3EDesign, install, configure, administer, monitor, secure, and support all centrally provided SaaS services for communication %26amp; collaboration. Review and test release updates, validate changes, and collaborate with infrastructure. Detect unauthorized changes and facilitate resolution.%3Cspan style=%22mso-spacerun: yes;%22%3E%26nbsp; %3C/span%3EIn the performance of all job duties, at all times be responsible for delivering optimal customer service, for protecting institutional data and privacy, and the excellent delivery of solutions and services by following divisional and University policies, procedures, and processes.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22normal%22 style=%22margin-left: .5in; text-indent: -.25in; mso-list: l0 level1 lfo1; background: white;%22%3E%3Cspan style=%22color: #000000;%22%3E%3C!-- [if !supportLists]--%3E%3Cspan lang=%22EN%22 style=%22font-size: 12.0pt; line-height: 115%;%22%3E%3Cspan style=%22mso-list: Ignore;%22%3E●%3Cspan style=%22font: 7.0pt %27Times New Roman%27;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3E%3Cspan lang=%22EN%22 style=%22font-size: 12.0pt; line-height: 115%;%22%3ECustomer Support and Product Ownership: %3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22normal%22 style=%22margin-left: 1.0in; text-indent: -.25in; mso-list: l0 level2 lfo1; background: white;%22%3E%3Cspan style=%22color: #000000;%22%3E%3C!-- [if !supportLists]--%3E%3Cspan lang=%22EN%22 style=%22font-size: 12.0pt; line-height: 115%;%22%3E%3Cspan style=%22mso-list: Ignore;%22%3E○%3Cspan style=%22font: 7.0pt %27Times New Roman%27;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3E%3Cspan lang=%22EN%22 style=%22font-size: 12.0pt; line-height: 115%;%22%3EServe as technical subject matter expert for SaaS solutions, primary technical liaison with vendors, and primary contact for SaaS within IT. Maintain service in ITSM, provide ongoing support to end-users, and develop/document solutions.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22normal%22 style=%22margin-left: .5in; text-indent: -.25in; mso-list: l0 level1 lfo1; background: white;%22%3E%3Cspan style=%22color: #000000;%22%3E%3C!-- [if !supportLists]--%3E%3Cspan lang=%22EN%22 style=%22font-size: 12.0pt; line-height: 115%;%22%3E%3Cspan style=%22mso-list: Ignore;%22%3E●%3Cspan style=%22font: 7.0pt %27Times New Roman%27;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3E%3Cspan lang=%22EN%22 style=%22font-size: 12.0pt; line-height: 115%;%22%3EVendor Relationship Management: %3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22normal%22 style=%22margin-left: 1.0in; text-indent: -.25in; mso-list: l0 level2 lfo1; background: white;%22%3E%3Cspan style=%22color: #000000;%22%3E%3C!-- [if !supportLists]--%3E%3Cspan lang=%22EN%22 style=%22font-size: 12.0pt; line-height: 115%;%22%3E%3Cspan style=%22mso-list: Ignore;%22%3E○%3Cspan style=%22font: 7.0pt %27Times New Roman%27;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3E%3Cspan lang=%22EN%22 style=%22font-size: 12.0pt; line-height: 115%;%22%3EStay updated on product roadmaps, work with vendor ticketing systems, and advocate for clients on product development, security, and accessibility.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22normal%22 style=%22margin-left: .5in; text-indent: -.25in; mso-list: l0 level1 lfo1; background: white;%22%3E%3Cspan style=%22color: #000000;%22%3E%3C!-- [if !supportLists]--%3E%3Cspan lang=%22EN%22 style=%22font-size: 12.0pt; line-height: 115%;%22%3E%3Cspan style=%22mso-list: Ignore;%22%3E●%3Cspan style=%22font: 7.0pt %27Times New Roman%27;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3E%3Cspan lang=%22EN%22 style=%22font-size: 12.0pt; line-height: 115%;%22%3EOutreach: %3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22normal%22 style=%22margin-left: 1.0in; text-indent: -.25in; mso-list: l0 level2 lfo1; background: white;%22%3E%3Cspan style=%22color: #000000;%22%3E%3C!-- [if !supportLists]--%3E%3Cspan lang=%22EN%22 style=%22font-size: 12.0pt; line-height: 115%;%22%3E%3Cspan style=%22mso-list: Ignore;%22%3E○%3Cspan style=%22font: 7.0pt %27Times New Roman%27;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3E%3Cspan lang=%22EN%22 style=%22font-size: 12.0pt; line-height: 115%;%22%3EDisseminate information to the user community regarding service impact and new features.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22normal%22 style=%22margin-left: .5in; text-indent: -.25in; mso-list: l0 level1 lfo1; background: white;%22%3E%3Cspan style=%22color: #000000;%22%3E%3C!-- [if !supportLists]--%3E%3Cspan lang=%22EN%22 style=%22font-size: 12.0pt; line-height: 115%;%22%3E%3Cspan style=%22mso-list: Ignore;%22%3E●%3Cspan style=%22font: 7.0pt %27Times New Roman%27;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3E%3Cspan lang=%22EN%22 style=%22font-size: 12.0pt; line-height: 115%;%22%3EProfessional Development: %3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22normal%22 style=%22margin-left: 1.0in; text-indent: -.25in; mso-list: l0 level2 lfo1; background: white;%22%3E%3Cspan style=%22color: #000000;%22%3E%3C!-- [if !supportLists]--%3E%3Cspan lang=%22EN%22 style=%22font-size: 12.0pt; line-height: 115%;%22%3E%3Cspan style=%22mso-list: Ignore;%22%3E○%3Cspan style=%22font: 7.0pt %27Times New Roman%27;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3E%3Cspan lang=%22EN%22 style=%22font-size: 12.0pt; line-height: 115%;%22%3EEngage in professional development related to academic technology, learning theories, accessibility, and project management. Participate in professional associations/conferences.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22normal%22 style=%22text-indent: -.25in; mso-list: l0 level1 lfo1; background: white; margin: 0in 0in 9.0pt .5in;%22%3E%3Cspan style=%22color: #000000;%22%3E%3C!-- [if !supportLists]--%3E%3Cspan lang=%22EN%22 style=%22font-size: 12.0pt; line-height: 115%;%22%3E%3Cspan style=%22mso-list: Ignore;%22%3E●%3Cspan style=%22font: 7.0pt %27Times New Roman%27;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3E%3C/span%3E%3Cspan lang=%22EN%22 style=%22font-size: 12.0pt; line-height: 115%;%22%3E%3Cspan style=%22color: #000000;%22%3EOther duties and projects as assigned and appropriate to rank and area mission.%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22normal%22 style=%22line-height: 137%; margin: 11.0pt 0in 11.0pt 0in;%22%3E%3Cb style=%22mso-bidi-font-weight: normal;%22%3E%3Cspan lang=%22EN%22 style=%22font-size: 12.0pt; line-height: 137%; color: #333333;%22%3ESpecial Notes:%3Cbr%3E%3C/span%3E%3C/b%3E%3Cspan lang=%22EN%22 style=%22font-size: 12.0pt; line-height: 137%; color: #333333;%22%3EThis is a full-time appointment. %3Cspan style=%22background: white; mso-highlight: white;%22%3EFLSA Exempt position, not eligible for the overtime provisions of the FLSA. Minimum salary threshold must be met to maintain FLSA exemption.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22normal%22 style=%22line-height: 137%; margin: 11.0pt 0in 11.0pt 0in;%22%3E%3Cspan lang=%22EN%22 style=%22font-size: 12.0pt; line-height: 137%; color: #222222; background: white; mso-highlight: white;%22%3ESUNY implemented a hybrid telecommuting pilot program. This position has been approved to participate in the pilot, which allows for up to 5 remote days per pay period.%3C/span%3E%3Cspan lang=%22EN%22 style=%22font-size: 12.0pt; line-height: 137%; color: #333333; background: white; mso-highlight: white;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22normal%22 style=%22line-height: 137%; margin: 11pt 0in; font-family: Arial;%22%3E%3Cstrong%3E%3Cspan lang=%22EN%22 style=%22font-size: 12.0pt; line-height: 137%; color: #222222; background: white; mso-highlight: white;%22%3E%3Cspan style=%22color: rgb(0, 0, 0); font-family: Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;%22%3EFor this position, we are unable to sponsor candidates for work visas.%26nbsp;%3C/span%3E%3C/span%3E%3C/strong%3E%3C/p%3E%0A%3Cp class=%22normal%22 style=%22line-height: 137%; margin: 11.0pt 0in 11.0pt 0in;%22%3E%3Cspan lang=%22EN%22 style=%22font-size: 12.0pt; line-height: 137%;%22%3EResume/CV and cover letter should be included with the online application.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22normal%22 style=%22line-height: 137%; margin: 11.0pt 0in 11.0pt 0in;%22%3E%3Cb style=%22mso-bidi-font-weight: normal;%22%3E%3Ci style=%22mso-bidi-font-style: normal;%22%3E%3Cspan lang=%22EN%22 style=%22font-size: 12.0pt; line-height: 137%; color: #333333;%22%3EStony Brook University is committed to excellence in diversity and the creation of an inclusive learning, and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/i%3E%3C/b%3E%3C/p%3E%0A%3Cp class=%22normal%22 style=%22line-height: 137%; margin: 11.0pt 0in 11.0pt 0in;%22%3E%3Cspan lang=%22EN%22 style=%22font-size: 12.0pt; line-height: 137%; color: #333333;%22%3EIf you need a disability-related accommodation, please call the university Office of Equity and Access (OEA) at (631) 632-6280 or visit%3C/span%3E%3Cspan lang=%22EN%22%3E%3Ca href=%22https://www.stonybrook.edu/commcms/oea/%22%3E%3Cspan style=%22font-size: 12.0pt; line-height: 137%; color: #333333; text-decoration: none; text-underline: none;%22%3E %3C/span%3E%3C/a%3E%3Ca href=%22https://www.stonybrook.edu/commcms/oea/%22%3E%3Cspan style=%22font-size: 12.0pt; line-height: 137%; color: #1155cc; text-decoration: none; text-underline: none;%22%3EOEA%3C/span%3E%3C/a%3E%3C/span%3E%3Cspan lang=%22EN%22 style=%22font-size: 12.0pt; line-height: 137%; color: #333333;%22%3E.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22normal%22 style=%22line-height: 137%; margin: 11.0pt 0in 11.0pt 0in;%22%3E%3Ci style=%22mso-bidi-font-style: normal;%22%3E%3Cspan lang=%22EN%22 style=%22font-size: 12.0pt; line-height: 137%; color: #333333;%22%3EIn accordance with the Title II Crime Awareness and Security Act%3C/span%3E%3C/i%3E%3Cspan lang=%22EN%22 style=%22font-size: 12.0pt; line-height: 137%; color: #333333;%22%3E a %3Ci style=%22mso-bidi-font-style: normal;%22%3Ecopy of our crime statistics can be viewed%3C/i%3E%3C/span%3E%3Cspan lang=%22EN%22%3E%3Ca href=%22https://www.stonybrook.edu/police/%22%3E%3Ci style=%22mso-bidi-font-style: normal;%22%3E%3Cspan style=%22font-size: 12.0pt; line-height: 137%; color: #045fab; text-decoration: none; text-underline: none;%22%3E %3C/span%3E%3C/i%3E%3C/a%3E%3Ca href=%22https://www.stonybrook.edu/police/%22%3E%3Ci style=%22mso-bidi-font-style: normal;%22%3E%3Cspan style=%22font-size: 12.0pt; line-height: 137%; color: #1155cc; text-decoration: none; text-underline: none;%22%3Ehere%3C/span%3E%3C/i%3E%3C/a%3E%3C/span%3E%3Ci style=%22mso-bidi-font-style: normal;%22%3E%3Cspan lang=%22EN%22 style=%22font-size: 12.0pt; line-height: 137%; color: #333333;%22%3E.%3Cbr%3E%3Cbr%3E%3C/span%3E%3C/i%3E%3Cspan lang=%22EN%22 style=%22font-size: 12.0pt; line-height: 137%; color: #333333;%22%3EVisit our%3C/span%3E%3Cspan lang=%22EN%22%3E%3Ca href=%22https://www.stonybrook.edu/jobs/working-here/%22%3E%3Cspan style=%22font-size: 12.0pt; line-height: 137%; color: #1f4f82; text-decoration: none; text-underline: none;%22%3E %3C/span%3E%3C/a%3E%3Ca href=%22https://www.stonybrook.edu/jobs/working-here/%22%3E%3Cb style=%22mso-bidi-font-weight: normal;%22%3E%3Cspan style=%22font-size: 12.0pt; line-height: 137%; color: blue;%22%3EWHY WORK HERE%3C/span%3E%3C/b%3E%3C/a%3E%3C/span%3E%3Cspan lang=%22EN%22 style=%22font-size: 12.0pt; line-height: 137%; color: #333333;%22%3E page to learn about the %3Cb style=%22mso-bidi-font-weight: normal;%22%3Etotal rewards%3C/b%3E we offer.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22normal%22%3E%3Cspan lang=%22EN%22 style=%22font-size: 12.0pt; line-height: 115%;%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cspan lang=%22EN%22 style=%22font-size: 18.5pt; line-height: 115%; font-family: Roboto; mso-fareast-font-family: Roboto; mso-bidi-font-family: Roboto; color: #1f1f1f; background: white; mso-highlight: white;%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cspan lang=%22EN%22 style=%22font-size: 18.5pt; line-height: 115%; font-family: Roboto; mso-fareast-font-family: Roboto; mso-bidi-font-family: Roboto; color: #1f1f1f; background: white; mso-highlight: white;%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22font-family: Arial;%22%3E%26nbsp;%3C/p%3E Solicitar ahora