Branch Service Manager en Amalgamated Bank

Amalgamated Bank seeks a highly motivated professional as a Branch Service Manager in our Bedford Stuyvesant branch. This role will manage the day-to-day operational integrity of the branch and ensure the branch operates within all banking laws and regulations.  The Branch Service Manager will provide leadership, motivation and direction to the staff. This position is responsible for in-branch sales and service activities, ensuring the branch delivers exceptional customer service and understands that service delivery through the branch channel is an important part of the omni-channel experience. This role will also expand relationships with new and existing customers, teach customers to use advanced products such as online and mobile banking applications, and ensure the delivery of a quality experience within the branch

Essential Job Functions:

1. Responsible for the overall management of branch operations and carry out supervisory responsibilities in accordance with Bank policies, procedures and regulatory guidelines
2. Approve, process transactions, authorizations, exceptions and adjustments
3. Review and verify all previous days’ work to ensure accuracy and resolve any discrepancy that may exist
4. Develop, train, coach and mentor branch staff
5. Actively promote the bank and its products and services
6. Assist Branch Manager with the sales and onboarding of new and existing customers to ensure they are set up with the best products and services that meet their needs
7. Works to cross-sell customers to automated products and services 
8. Proactively engage and assist in the management and servicing of customers through quick client resolution and correspondence with back-office support.
9. Seed additional opportunities to better service and expand existing relationships
10. Greet customers in a professional manner that creates a welcoming environment; this includes proper acknowledgement and introduction in accordance with Bank policies and service standards
11. Identify customer needs through probing questions and offer appropriate products and services based on customer responses
12. Provide exemplary customer service to include responding to customer calls, emails, and inquiries
13. Participate in events and other financial literacy initiatives that support the financial needs of customers and prospects
14. Community engagement 
15. Knowledge and use of the Bank’s REDi system to keep current with updates to policy and procedures.
16. Perform other duties as directed

Knowledge, Skills and Experience Requirements: 

1. Bachelor’s degree or equivalent experience
2. Effective, professional written and verbal communication skills
3. Minimum of 3 years of branch operations management experience
4. Knowledge of banking procedures and regulations

As part of our commitment to health and safety, all team members currently working in our office space are required to show proof of vaccination. To be considered for any position at Amalgamated Bank where permitted by applicable law (including any applicable reasonable accommodation, medical or religious exemption), candidates must have received or be willing to receive the COVID-19 vaccine prior to their start date.

Amalgamated Bank is an Equal Opportunity and Affirmative Action Employer, Minorities / Females / Individuals with Disability / Veterans. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. View our Pay Transparency Statement. Submission of a resume or any information regarding your qualifications does not constitute a promise or offer of employment. At Amalgamated Bank, we consider an applicant to be someone who has interviewed at least once, in person, with the hiring manager. Amalgamated Bank does not sponsor applicants for work visas.